Cheryl Griffin
Southfield
Summary
Director of Quality and Programs with extensive experience in Long-Term Care services, specializing in quality improvement and contract compliance. Proven track record in risk reduction and effective problem-solving, leading teams of over 20 employees. Established strong collaborative relationships with participants, state agencies, and quality stakeholders to enhance service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Quality Improvement
The Information Center
Taylor
01.2024 - 09.2024
- Guided staff on Quality Assurance best practices across the organization.
- Ensured compliance with MDHHS quality assurance guidelines through training sessions.
- Co-created risk management strategies to mitigate operational risks as part of Risk Management Committee.
- Developed and executed quality improvement plans aligned with organizational objectives.
- Prepared comprehensive reports detailing findings from audits, investigations, and assessments.
- Collaborated with stakeholders to formulate strategies enhancing participant satisfaction rates.
- Evaluated processes, policies, and procedures for compliance with NCQA and MDHHS standards.
CMD Program Director
The Information Center
Taylor
09.2020 - 01.2024
- Monitored performance metrics to assess program effectiveness.
- Managed budgeting processes, including forecasts for service provider costs and capitation rates.
- Conducted needs assessments and established program objectives.
- Provided leadership in developing strategies to achieve program goals.
- Increased public awareness of organizational services through onsite events and stakeholder presentations.
- Recruited, hired, trained, and evaluated personnel while providing ongoing coaching and supervision.
- Organized and facilitated team meetings, workshops, and events to enhance collaboration.
CMD Program Manager
The Information Center
Taylor
07.2017 - 09.2020
- Developed training materials for new hires to support program activities.
- Coordinated with internal stakeholders, ensuring successful implementation of program initiatives.
- Identified process improvement opportunities within existing procedures and systems related to program delivery.
- Maintained regular communication with external partners, including MDHHS, NCQA, and MHCSN, to align strategies.
- Contributed to brainstorming sessions aimed at enhancing processes and innovating service delivery methods.
Quality Analyst
The Information Center
Taylor
10.2014 - 07.2017
- Ensured compliance with company standards and regulations for quality control.
- Reviewed customer feedback to identify product quality improvement areas.
- Implemented corrective actions to enhance overall product quality.
- Created and updated policies to align with MDHHS guidelines.
- Secured three-year NCQA initial accreditation through rigorous assessment.
- Coordinated with MDHHS to resolve quality issues from CQAR and AQAR audits.
Education
MPA - Public Administration
University of Phoenix
Tempe, AZ07-2019
Bachelor of Arts - Psychology
Fisk University
NashvilleSkills
- Risk management and compliance
- Audit and reporting
- Process improvement strategies
- Performance metrics analysis
- Department oversight and collaboration
- Stakeholder engagement
- Training and development initiatives
Certification
- State of Michigan LBSW (renewed 4/24)
Timeline
Director of Quality Improvement
The Information Center
01.2024 - 09.2024
CMD Program Director
The Information Center
09.2020 - 01.2024
CMD Program Manager
The Information Center
07.2017 - 09.2020
Quality Analyst
The Information Center
10.2014 - 07.2017
MPA - Public Administration
University of Phoenix
Bachelor of Arts - Psychology
Fisk University
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