Cheryl Griffith

• Assisted in identifying fraudulent activities through data analysis and investigative techniques.
• Supported case management by gathering evidence and documenting findings accurately.
• Conducted initial interviews with involved parties to gather relevant information.
• Learned compliance regulations and internal policies related to fraud prevention and detection.
• Utilized investigative tools to support fraud detection efforts effectively.
• Maintained organized records of investigations, ensuring easy access for future reference.
• Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
• Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.

• Contacted clients to confirm presentation appointment times
• Rescheduled and/or cancelled appointments as needed.
• Maintained accurate records of client communications,

transactions, policies, and other relevant documentation for seamless operations within the agency.

• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Informed clients of policies and procedures.

• Assisted in identifying fraudulent activities through data analysis and investigative techniques.
• Supported case management by gathering evidence and documenting findings accurately.
• Conducted initial interviews with involved parties to gather relevant information.
• Learned compliance regulations and internal policies related to fraud prevention and detection.
• Utilized investigative tools to support fraud detection efforts effectively.
• Maintained organized records of investigations, ensuring easy access for future reference.
• Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
• Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.

• Managed patient scheduling, optimizing appointment flow and reducing wait times.
• Coordinated communication between medical staff and patients, ensuring clarity and compliance with protocols.
• Trained new reception staff on office procedures and patient management software usage.
• Monitored insurance verification procedures to ensure timely authorization of services provided.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.