Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Cheryl Guzman

Haymarket,VA

Summary

I believe that in order to be successful you have to experience more than one aspect of the field to find your best fit- to critique yourself to experience growth. Im a proactive and goal-oriented professional with excellent time management and problem-solving skills. Im a responsible professional with experience in retail operations, customer service and personnel management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Merchandise Team Leader

American Eagle Outfitters, Inc
05.2024 - 06.2025
  • Contributed to higher overall store ratings through exceptional leadership of the merchandise team.
  • Accelerated sell-through rates by designing eye-catching window displays that captured customer attention.
  • Introduced new products successfully by coordinating strategic marketing campaigns in collaboration with internal teams.
  • Improved store layout for enhanced customer experience and increased foot traffic.
  • Managed inventory control, ensuring appropriate stock levels and minimizing shrinkage through regular audits.
  • Managed budget allocations effectively, optimizing resource utilization while meeting financial targets.
  • Analyzed market trends and customer preferences to inform data-driven decision-making in merchandise selection and presentation strategies.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
  • Developed comprehensive seasonal merchandise plans with a focus on maximizing revenue opportunities.

STORE MANAGER

Windsor Fashions
02.2022 - 10.2022
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Developed and executed marketing plans to promote store products and services.
  • Established efficient inventory management system to maximize sales and reduce costs.
  • Interviewed and hired prospective employees according to team needs.
  • Set sales targets and budgets for team leads and employees to follow.
  • Solved problems and resolved conflicts for team members and customers.

STORE MANAGER

Charlotte Russe
10.2019 - 11.2021
  • Researched industry and competitor trends to develop new products and improve marketing techniques.
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
  • Addressed employee issues, performed corrective actions and terminated employment when necessary.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
  • Interviewed and hired prospective employees according to team needs.
  • Stocked and organized products in storage spaces and retail shelves.
  • Set sales targets and budgets for team leads and employees to follow.
  • Established efficient inventory management system to maximize sales and reduce costs.

CO-MANAGER

Forever21 Red
08.2018 - 09.2019
  • Mentored and trained new employees on company policies and procedures.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Developed training modules and documentation to train staff.
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees.
  • Offered constructive feedback to team members, boosting overall job performance.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Communicated plans and actions to meet departmental goals.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Delegated tasks, freeing up time to focus on higher-value activities.

ASSISTANT MANAGER

Charlotte Russe
09.2016 - 08.2018
  • Coached and mentored new employees on company policies and procedures.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Reported customer and employee accidents, injuries and concerns for supervisor review.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Monitored sales performance to identify potential areas for improvement.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Oversaw daily financial transactions and managed cash flow to support profitability.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.

Education

HIGH SCHOOL DIPLOMA - undefined

Battlefield
Haymarket, VA
06.2014

Skills

  • Time Management
  • Staff Management
  • Goals And Performance
  • Sales Expertise
  • Customer Service
  • Staff Training/ mentoring
  • Bilingual In Spanish
  • Merchandise planning
  • Complaint handling
  • Customer focused
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Decision-making
  • Cash handling
  • Team building and leadership
  • Effective workflow management
  • Relationship building
  • Team leadership
  • Outstanding communication
  • Recruitment and hiring
  • Leadership/Team development
  • Loss prevention

LANGUAGES

Spanish Fluent

Timeline

Merchandise Team Leader

American Eagle Outfitters, Inc
05.2024 - 06.2025

STORE MANAGER

Windsor Fashions
02.2022 - 10.2022

STORE MANAGER

Charlotte Russe
10.2019 - 11.2021

CO-MANAGER

Forever21 Red
08.2018 - 09.2019

ASSISTANT MANAGER

Charlotte Russe
09.2016 - 08.2018

HIGH SCHOOL DIPLOMA - undefined

Battlefield

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Cheryl Guzman