Cheryl H. Green
Charlotte,NC
Summary
Results-driven Senior Operations Project Manager with extensive experience in project management within financial services. Developed process documentation and implemented risk management strategies that improved operations. Led cross-functional initiatives to enhance efficiency and deliver impactful results.
Overview
33
33
years of professional experience
Work History
SVP; Global Operations, Global Payments Operations, Sr. Operations Project Manager
Bank of America
Charlotte, NC
05.2019 - Current
- Directs team of 14 subject matter experts to provide support for High Value Payments (Wire), Low Value Payments (ACH), and Digital products (Real Time Payments / Zelle / Global Digital Disbursements)
- Coordinated cross-functional teams to implement strategies ensuring successful launch of operations projects.
- Oversaw resource allocation to ensure optimal use of staff and materials on projects.
- Implemented risk management strategies to identify and mitigate production issues.
- Developed process documentation and standard operating procedures to enhance operational workflows.
- Championed leadership and mentoring program as Global Operations Diversity and Inclusion Council member to promote inclusive leadership development.
Global Technology and Operations, Global Treasury Services, Project Manager
Bank of America
Charlotte, NC
01.2008 - 05.2019
- Project coordination and delivery of Real Time Payments, a new payments rail with a multi-year implementation covering $15MM technical enhancements in 2018 and 400+ project partners
- Coordinated remediation of audit issues related to Economic Sanctions during implementation of new payments rail.
- Collaborated with legal, risk, business continuity, compliance, product, and operations teams across regions to compile a comprehensive list of Laws, Rules, and Regulations (LRR) relevant to payments, enhancing regulatory awareness.
- Oversaw countrywide wire conversion for August release, achieving successful deposits transition without disruption.
- Coordinated cross-functional deployment of projects, facilitating collaboration between business and tech teams.
- Clarified business requirements and established success metrics for deployment tasks with technical teams.
Global Treasury Operations, US Payments, Change Manager
Bank of America
Charlotte, NC
06.2006 - 01.2008
- Led team of technical and business resources in developing deliverables for Low-Cost Provider analysis and business case; communicated status, issues, and financials to senior management.
- Developed business case projecting $15MM savings through reduction of duplicate service management and enabling additional revenue opportunities
- Conceptualized business requirements for Middleware replacement across US, Europe, and Asia regions to enhance operational alignment.
- Analyzed potential reduction of paper in contracting process to minimize carbon footprint and enhance productivity for sourcing and supplier managers
- Managed document imaging of consumer real estate banking process, earning Greenbelt certification and receiving Associates Choice Award and Core Value Award.
Principal, Senior Consultant
CGI/AMS
Fairfax, VA
01.2003 - 06.2006
- Led strategic initiatives to enhance client engagement and service delivery processes.
- Managed technical and functional teams of up to 10 to analyze, design, modify, and test client systems, creating project and conversion plans for Decisioning, Originations, and Collections projects
- Collaborated with cross-functional teams to develop tailored solutions for diverse clients.
- Analyzed business requirements and recommended improvements in operational efficiency.
- Tracked financials and revenue projections for projects generating $400K to $1.3MM in gross revenue
Software Develop/Installer Service Specialist
CGI/AMS
Fairfax, VA
07.1993 - 08.1997
- Installed software components on workstations and servers for eleven clients using Oracle and MS SQL Server, ensuring proper functionality and client satisfaction
- Converted reports from Excel 4.0 macros to Excel 5.0 VBA, enhancing compatibility and streamlining system testing processes
- Developed Procedures Manual, upgraded documentation, and conducted training classes for new Strata releases, facilitating team onboarding and knowledge transfer
- Analyzed data through segmentation, CHAID, factor analysis, KS, and Chi-Square statistics using SAS to uncover actionable insights
Education
Women's Executive Leadership Development Program -
Blue Circle Leadership
Charlotte, NC10-2020
Operations Development Program -
University of Michigan, Ross School
Ann Arbor, MI03-2020
Greenbelt Certification -
Bank of America
Charlotte, NC10-2007
Bachelor of Science - Computer Science, Mathematics
James Madison University
Harrisonburg, VASkills
- Payment systems expertise
- High value payments
- Project management
- Project oversight
- Operations oversight
- Financial strategies
- Strategy development
- Process documentation
- Technical writing
- Team management
- Team training
- Cross-functional collaboration
- Communication skills
- Presentation skills
Community Volunteerism
- Co-Coordinator, Women in Technology and Operations Networking Events, 2016 - 2017
- Co-Coordinator, Code-a-Thon for Women in Technology and Operations, 2016
- Coordinator, March of Babies/March of Dimes Team, raising $3000+, 2016 - 2018
- Coordinator, Susan B. Komen Walk Team, rasing $2000+, 2016 - 2017
- Coordinator, Book Bag and School Supplies donations, collecting 500+ school items, 2016 - 2018
- Volunteer Workshop presenter, Budgeting and introduction to Microsoft Office, 2008 - 2012
Computer Experience
Word, Excel, PowerPoint, Visio, SharePoint, Access, Adobe Photoshop, Canva, Macromedia Fireworks, Squarespace, HTML, WebEx, Teams, Zoom, MS Project, Slack, Horizon/Jira, SQL, SAS, Visual Basic, COBOL, C++, JCL
Timeline
SVP; Global Operations, Global Payments Operations, Sr. Operations Project Manager
Bank of America
05.2019 - Current
Global Technology and Operations, Global Treasury Services, Project Manager
Bank of America
01.2008 - 05.2019
Global Treasury Operations, US Payments, Change Manager
Bank of America
06.2006 - 01.2008
Principal, Senior Consultant
CGI/AMS
01.2003 - 06.2006
Software Develop/Installer Service Specialist
CGI/AMS
07.1993 - 08.1997
Women's Executive Leadership Development Program -
Blue Circle Leadership
Operations Development Program -
University of Michigan, Ross School
Greenbelt Certification -
Bank of America
Bachelor of Science - Computer Science, Mathematics
James Madison University