Cheryl Hagen
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Executive
House of Floors
12.2020 - Current
- Serves as liaison between company and property managers.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Enhanced profitability of existing accounts by upselling or cross-selling complementary products or services that met additional client needs.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Manager
Revenue Recovery Firm
08.2020 - 11.2020
- Managing various regions throughout FL opening and maintaining accounts, meeting with chiropractors and office managers and maintaining relationships with them, account processing recovering unpaid PIP benefits from insurance companies
- HIPAA compliant.
Trainer/Bartender/Server
Hooters
11.2016 - 08.2020
- Became a trainer after four months of employment
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Panera Bread
09.2015 - 01.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Bar Trainer
Hablo Taco
03.2015 - 01.2016
- Worked service well on high volume nights, and trained new bartenders
- Catered to a full bar top as well as walk up customers during Lightening game watch parties
- Served food and drinks to guests while maintaining a busy service well.
Bartender
Twin Peaks
04.2014 - 03.2015
- Worked various high volume nights with different sporting events on
- Worked the service as well as served the bar top simultaneously
- Worked with Aloha POS to ring in food and beverage orders, as well as close out checks.
Bartender
Bikinis Sports Bar and Grill
05.2013 - 09.2014
- Traveled to other store openings as a corporate trainer
- Trained new employees on the floor and behind the bar
- Won various selling contests throughout the company
- Worked with Aloha POS.
Front-end manager
J. Baja's Mexican Grill
12.2011 - 03.2013
- Managed bookkeeping, opening and closing procedures, customer service, taking customers' orders, and all front-end aspects of business operations
- Retained customer service and leadership skills to help J
- Baja's achieve a 95% satisfaction rating on Urbanspoon.com as the 'Best Mexican Restaurant in New Tampa'
- Trained and managed front-end employees on all operational procedures.
Family Team Leader
USF Orientation Staff
01.2010 - 01.2011
- Mentored families with the transition of family members to college life to help shape their first impression of the university
- Answered any questions about USF and conducted tours of the campus
- Addressed audiences of nearly 700 people as well as small groups of families
- Worked in the Office of Orientation the following semester.
Education
High School Diploma -
Alonso High School
Tampa, FLAssociate of Arts - International Business
University of South Florida
Tampa, FLSkills
- Management
- Client Relationship Building
- Customer Service
- Interpersonal Skills
- Teamwork and Collaboration
- Goal-Oriented
Certification
- Florida Real Estate License - [Timeframe]
Timeline
Account Executive
House of Floors
12.2020 - Current
Account Manager
Revenue Recovery Firm
08.2020 - 11.2020
Trainer/Bartender/Server
Hooters
11.2016 - 08.2020
Shift Supervisor
Panera Bread
09.2015 - 01.2019
Bar Trainer
Hablo Taco
03.2015 - 01.2016
Bartender
Twin Peaks
04.2014 - 03.2015
Bartender
Bikinis Sports Bar and Grill
05.2013 - 09.2014
Front-end manager
J. Baja's Mexican Grill
12.2011 - 03.2013
Family Team Leader
USF Orientation Staff
01.2010 - 01.2011
High School Diploma -
Alonso High School
Associate of Arts - International Business
University of South Florida
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