Cheryl Halcrow

Mariposa County Department of Probation

06/2023 – present

• Support fiscal operations of the county through the collection and recording of various fees, fines or other monies.
• Preparing deposits and monitoring and preparing financial reports.
• Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
• Maintain financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
• Provide information and assistance to County staff, other agency personnel and the public, requiring the use of judgement and interpretation of policies and procedures.

• Consistent record of completing projects in accordance with established schedule and providing cost analysis to ensure services provided within budget requirements.
• Excellent relationships with client contacts including accurate and confidential data integrity, including reporting and policy recommendations.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  

• Single point of contact for all aspects of assignment management package, while consistently maintaining a 95%+ satisfaction score.
• Provided accurate accounting and expense processing while staying within budget and minimizing client cost.
• Oversaw all vendor and third-party services to implement authorized benefits.

• Single point of contact for all aspects of customized program management based on specific client policy.
• Selected to represent Aires at client meetings and new client acquisition presentations.
• Chosen to implement new mentorship program and provide training to new employees.

• Exemplary operational proficiency in coordinating both international and domestic travel for new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.