Cheryl Hall
Jasper,AL
Summary
Dynamic and detail-oriented professional with extensive experience at Jasper Family Practice, excelling in appointment scheduling and patient relations. Proven ability to enhance operational efficiency through strong organization and effective communication. Adept at managing complex schedules while maintaining patient confidentiality and delivering exceptional customer service. Committed to improving patient satisfaction and team collaboration.
Overview
10
10
years of professional experience
Work History
Medical Appointment Scheduler
Jasper Family Practice
07.2022 - Current
- Scheduled patient appointments using electronic health record systems to optimize daily operations.
- Coordinated communication between patients and healthcare providers to ensure timely follow-ups.
- Managed patient inquiries and resolved scheduling conflicts to enhance patient satisfaction.
- Maintained accurate appointment records, ensuring compliance with healthcare regulations.
- Trained new staff on scheduling protocols and system usage to uphold operational standards.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
Medical Records Clerk
Ridgewood Health Care
08.2018 - 07.2022
- Managed patient records, ensuring compliance with HIPAA regulations and organizational policies.
- Implemented efficient filing systems, improving document retrieval speed and accuracy.
- Trained new staff on electronic health record (EHR) systems and data management protocols.
- Audited medical records for completeness and accuracy, facilitating quality assurance processes.
- Streamlined data entry processes, enhancing overall operational efficiency within the department.
- Led initiatives to digitize paper records, reducing storage costs and improving accessibility.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed up with medical staff regarding missing information in patient records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
Front End Associate
HOSPITAL DISCOUNT PHARMACY
04.2016 - 10.2018
- Assisted customers with product inquiries and prescription processing.
- Managed inventory levels, ensuring availability of medications and supplies.
- Collaborated with pharmacy staff to enhance workflow efficiency.
- Educated customers on medication usage and safety information.
- Trained new associates on operational procedures and customer service skills.
- Oversaw daily operations, improving overall service delivery standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy
- Answered questions about store policies and addressed customer concerns.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Education
Certificate - OFFICE MANAGEMENT
BEVILL STATE
JASPER, AL05-1991
High School Diploma -
WALKER HIGH SCHOOL
JASPER ALABAMA 06-1989
Skills
- Strong organization
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Calendar management
- Appointment coordination
- Patient relations
- File preparation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Detail-oriented
Timeline
Medical Appointment Scheduler
Jasper Family Practice
07.2022 - Current
Medical Records Clerk
Ridgewood Health Care
08.2018 - 07.2022
Front End Associate
HOSPITAL DISCOUNT PHARMACY
04.2016 - 10.2018
Certificate - OFFICE MANAGEMENT
BEVILL STATE
High School Diploma -
WALKER HIGH SCHOOL