Cheryl Halpern

• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Managed the loan process from application to closing

Verified all required loan documents prior to submitting to underwriters

Kept all parties informed of loan process and deadlines

• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Used in-store system to locate inventory and place special orders for customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Assessed loan portfolios for compliance with underwriting policies.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Proactively identified solutions for customers experiencing credit issues.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Researched and updated industry knowledge on changing legislation and regulations.
• Compiled closing packages for drafting and presentation accuracy.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Negotiated loan terms and conditions with customers to secure best deal.
• Assisted customers with completing loan applications and other paperwork.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Developed and maintained relationships with customers, lenders and other third parties.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Demonstrated strong organizational and time management skills while managing multiple projects.