CHERYL HANSEN
Tarzana,CA
Summary
Over the past 20 years I have worked in senior leadership roles in the field of Property Management, The last 3 years directly with the ownership of the portfolio I managed for CIrrus Asset Management. Developed a team and brought the property management services in house vs multiple management companies, as the operations manager. Portfolio was multi state and ranged from 7 units to 500 units, LITC to Student housing as well as conventional multi family housing.
Overview
12
12
years of professional experience
Work History
Operations Manager- Property Management
6Starproperties
01.2021 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Collaborated with maintenance teams to prioritize tasks and maintain high-quality standards for all properties.
- Increased tenant retention rates through proactive engagement efforts such as regular check-ins and prompt response to feedback or concerns.
- Streamlined rent collection procedures for improved efficiency and reduced delinquencies.
- Successfully managed property turnovers, ensuring timely completion of repairs and upgrades.
- Reviewed monthly financial reports to property owners, highlighting income/expenses trends and recommending strategies for improvement.
- Evaluated prospective tenants through thorough screening processes, minimizing risk for owners while maintaining a high-quality resident base.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
Regional Property Supervisor
Cirrus Asset Management
10.2012 - 09.2023
- Collaborated with legal counsel to resolve disputes efficiently while minimizing risk exposure for both tenants and property owners.
- Streamlined operational efficiency by developing and implementing standardized procedures for property management tasks.
- Assisted in the acquisition and onboarding of new properties, ensuring seamless integration into existing management structures.
- Increased tenant satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Developed staff retention strategies by creating a positive work environment that recognized and rewarded team member accomplishments.
- Established strong relationships with owners, investors, and key stakeholders through transparent communication and regular reporting on property performance metrics.
- Managed budgets for multiple properties in the region, resulting in maximized financial performance and minimized operating expenses.
- Conducted market analyses to inform decisions regarding rental rates, concessions, and other leasing strategies for optimal revenue generation.
- Conducted regular property inspections to identify areas for improvement and proactively address any potential issues before they escalated.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Skills
- Problem-Solving
- Team Leadership
- Policies and procedures implementation
- Budgeting and forecasting
- P&L Management
- Unsurpassed work ethic
- Organizational Management
- MS Office
Software
Microsoft Office including Excel
Yardi
Appfolio
Additional Information
Seeking a new opportunity, willing and able to travel and or relocate.
Timeline
Operations Manager- Property Management
6Starproperties
01.2021 - 07.2024
Regional Property Supervisor
Cirrus Asset Management
10.2012 - 09.2023
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