Cheryl Hanstedt-Bull
Green Bay
Summary
Dynamic customer service professional with proven expertise at Cash Depot, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and meticulous data entry. Adept at training new staff, fostering a collaborative environment, and ensuring operational excellence in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Cash Depot
11.2010 - 09.2025
- Resolved customer inquiries, ensuring high satisfaction rates through effective communication.
- Managed cash transactions accurately, minimizing errors in daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Wrote contracts for new machines, set up their installations and set up the account in our computer system. .
- Handled escalated issues with professionalism, maintaining positive customer relationships.
- Trained new staff members on customer service protocols and company procedures.
- Wrote a daily report of 75-200 transactions that occurred at our machines to ensure they were operating correctly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated communication between departments, streamlining information flow for enhanced service delivery.
- Resolved customer problems and complaints.
- Trained new staff on reception protocols and company procedures to maintain high service standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted the drivers with their questions and recordkeeping.
- Posted cash and credit card payments.
- Balanced customer invoices.
- Account set-up andData entry into clients accounts.
Education
High School Diploma -
Green Bay West High School
Green Bay, WISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Spreadsheets
- Microsoft Word
Timeline
Customer Service Representative
Cash Depot
11.2010 - 09.2025
High School Diploma -
Green Bay West High School