Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cheryl Hauser

Oakley

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier

Mitten Inc.
07.2025 - Current
  • Processed customer transactions efficiently and accurately at busy retail location.
  • Managed cash register operations, ensuring proper cash handling and accountability.
  • Assisted customers with product inquiries and provided excellent service experience.
  • Maintained cleanliness and organization of checkout area for optimal workflow.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Resolved customer complaints promptly to maintain positive shopping environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Deli Supervisor

Mitten Inc.
01.2022 - 07.2025
  • Supervised daily operations of deli department ensuring product quality and freshness.
  • Maintained cleanliness of work area throughout shift.
  • Trained staff on food safety standards and proper handling techniques.
  • Implemented new recipes or promotional ideas, as directed by the manager.
  • Processed customer orders accurately and quickly while providing excellent customer service.
  • Ensured compliance with health department regulations in all areas of the deli.
  • Assisted customers with selecting products and answering questions about menu items.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Conducted inspections of equipment for maintenance and safety compliance.
  • Developed schedules for staff to ensure adequate coverage during peak hours.

Store leader

Kwik Trip Inc.
10.2017 - 12.2021
  • Oversaw daily store operations and ensured compliance with company policies.
  • Handled cash management including deposits, register balancing, and financial reporting.
  • Conducted daily store walk-throughs to identify any maintenance needs or security risks.
  • Inspected deliveries to verify quality standards before stocking shelves.
  • Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
  • Provided feedback on performance of staff members through regular appraisals.
  • Managed inventory levels and organized stock replenishment processes efficiently.
  • Ensured compliance with health and safety regulations in the workplace.
  • Implemented promotional displays to enhance product visibility and attract customers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.

Assistant store Leader/ Certified Assistant Store Leader

Kwik Trip Inc.
11.2013 - 10.2017
  • Operating the store or neighboring stores according to the Store Leader's direction.
  • Supervising day-to-day tasks, ensuring the store runs smoothly, and that duties are completed.
  • Trained and mentored new staff to enhance customer service skills.
  • Monitored cash handling procedures for accuracy and security standards.
  • Collaborated with team members to resolve customer inquiries and issues effectively.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Established and modeled positive service attitude to meet company's expected guidelines.

Coworker/ Shift Supervisor

KWIK TRIP INC.
08.2010 - 11.2013
  • Operated the cash register or POS system efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collaborated with team members to improve customer service practices.
  • Managed cash register operations, including balancing cash drawers.
  • Ensured compliance with company policies and safety regulations.
  • Handled returns and exchanges following company procedures.
  • Performed other duties as assigned by management.

Education

HS Diploma -

Gale-Ettrick-trempeleau High School
Galesville, WI
05.2001

Skills

  • Cash handling
  • POS operation
  • Customer transactions
  • Inventory management
  • Cash register operations
  • Customer service
  • Complaint resolution
  • Staff training
  • Team collaboration
  • Health compliance
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Process improvement
  • Ability to keep confidentiality
  • Able to multitask
  • Organizational skills
  • Cleaning and sanitizing
  • ID verification
  • Cash drawer balancing
  • Credit and cash transactions
  • Sales expertise
  • Work ethic and integrity
  • Empathy and patience
  • Retail merchandising

Certification

  • ServSafe Certification

References

References available upon request.

Timeline

Cashier

Mitten Inc.
07.2025 - Current

Deli Supervisor

Mitten Inc.
01.2022 - 07.2025

Store leader

Kwik Trip Inc.
10.2017 - 12.2021

Assistant store Leader/ Certified Assistant Store Leader

Kwik Trip Inc.
11.2013 - 10.2017

Coworker/ Shift Supervisor

KWIK TRIP INC.
08.2010 - 11.2013

HS Diploma -

Gale-Ettrick-trempeleau High School

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