Cheryl Herrin
Salt Lake City,Utah
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
St Mark's Hospital
Salt Lake City, UT
11.2021 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Radiology Clerk
St Mark's Hospital
Salt Lake City, Utah
05.2015 - 11.2021
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Health Unit Coordinator
Intermountain Health Care
Salt Lake City, Utah
06.1996 - 01.2015
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Communicated with patients with compassion while keeping medical information private.
Education
Some College (No Degree) - Health Care
Salt Lake Community College
Salt Lake City, UtahSkills
- Problem-solving abilities
- Epic Systems
- Appointment Scheduling
- Courteous demeanor
- Customer Service
Timeline
Patient Service Representative
St Mark's Hospital
11.2021 - Current
Radiology Clerk
St Mark's Hospital
05.2015 - 11.2021
Health Unit Coordinator
Intermountain Health Care
06.1996 - 01.2015
Some College (No Degree) - Health Care
Salt Lake Community College
Similar Profiles
Lolo KelleherLolo Kelleher
CNA at St Mark's HospitalCNA at St Mark's Hospital
Stephanie CalhoonStephanie Calhoon
Circulating Nurse, Operating Room at St Mark's HospitalCirculating Nurse, Operating Room at St Mark's Hospital
Manuel LizarragaManuel Lizarraga
Prepcook/Receiving Associate at St Mark's HospitalPrepcook/Receiving Associate at St Mark's Hospital