Cheryl Hiatt
Mattawan,MI
Summary
Results-driven Collections Manager known for unparalleled efficiency in task completion and productivity. Specialize in strategic negotiation, compliance management, and people management to optimize collections processes. Excel in leadership, communication, and problem-solving, ensuring seamless operations and team synergy. Committed to maintaining ethical standards and fostering positive client relations while achieving organizational goals.
Overview
48
48
years of professional experience
Work History
Collections Manager
American Red Cross
Kalamazoo, MI
02.1994 - 09.2023
- Oversaw and trained employees on collection methods, documentation requirements and performance strategies.
- Created and updated reports on frequent basis to present information to leadership teams.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Advised senior management on best practices related to collections policies.
- Established relationships with key contacts at major clients' organizations.
- Negotiated labor contracts.
- Scheduled and timekeeping for up to 120 collection staff.
- Performed research and due diligence to resolve issues.
Registered Nurse
William Carrington
Decatur, Michigan
04.2008 - 06.2009
- RN Homecare- Muscular Dystrophy client
Registered Nurse
Bronson Methodist Hospital
Kalamazoo, MI
06.1991 - 02.1994
Lead Phlebotomist
Gulf Coast Regional Blood Center
Houston, Texas
04.1977 - 06.1981
Laboratory Technician
Blood Center
Houston, Texas
06.1975 - 04.1977
Education
Associate of Science - Registered Nurse
Kalamazoo Valley Community College
Kalamazoo, MI05-1991
Associate of Science - Biological Sciences
Grand Rapids Community College
Grand Rapids, MI05-1985
Some College (No Degree) - Biological Sciences
Texas Woman's University
Denton, TXSome College (No Degree) - Biological Sciences
Western Michigan University
Kalamazoo, MISkills
- Collections strategy
- Data analysis
- Performance evaluation
- Policy development
- Contract negotiation
- Customer relationship management
- Team leadership
- Conflict resolution
- Reporting skills
- Process improvement
- Regulatory compliance
- Employee training
- Quality assurance
Timeline
Registered Nurse
William Carrington
04.2008 - 06.2009
Collections Manager
American Red Cross
02.1994 - 09.2023
Registered Nurse
Bronson Methodist Hospital
06.1991 - 02.1994
Lead Phlebotomist
Gulf Coast Regional Blood Center
04.1977 - 06.1981
Laboratory Technician
Blood Center
06.1975 - 04.1977
Associate of Science - Registered Nurse
Kalamazoo Valley Community College
Associate of Science - Biological Sciences
Grand Rapids Community College
Some College (No Degree) - Biological Sciences
Texas Woman's University
Some College (No Degree) - Biological Sciences
Western Michigan University