Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Hightman

Kill Devil Hills ,NC

Summary

Dynamic Assistant Manager at Brentwood Animal Clinic with a proven track record in customer service and team leadership. Enhanced client satisfaction through personalized services and effective problem-solving, resulting in increased retention. Skilled in money handling and maintaining a hygienic environment, contributing to a thriving salon atmosphere.

Overview

2024
2024
years of professional experience

Work History

Assistant Manager

Brentwood Animal Clinic
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Applied makeup to clients for special occasions to meet requirements.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Cosmetologist

Hair Havyn
05.2010 - 06.2023
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Applied makeup to clients for special occasions to meet requirements.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Education

Cosmotology -

Paul Mitchell The School
Tampa, FL

Associates Degree - Radiology

University of South Tampa
Tampa, FL
05.2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving

Timeline

Cosmetologist

Hair Havyn
05.2010 - 06.2023

Assistant Manager

Brentwood Animal Clinic

Cosmotology -

Paul Mitchell The School

Associates Degree - Radiology

University of South Tampa

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Cheryl Hightman