Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cheryl Hirsch

Walkersville,MD

Summary

Dynamic healthcare leader with a proven track record at AccentCare Hospice, excelling in admissions management and team collaboration. Enhanced operational efficiency through policy evaluation and staff mentorship, resulting in improved patient access to care. Detail-oriented and reliable, committed to fostering a culture of compliance and ethical behavior within diverse teams.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Director of Admissions

AccentCare Hospice
11.2021 - 06.2025
  • Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
  • Streamlined the admissions process for efficiency, resulting in faster response times for access to Hospice care.
  • Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
  • Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
  • Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.

Nurse Clinical Supervisor

Capital Caring Hospice
11.2016 - 11.2021
  • Improved patient care by implementing evidence-based nursing practices and protocols.
  • Enhanced staff competency through regular training sessions and performance evaluations.
  • Led quality improvement initiatives to enhance overall patient care experience within the unit.
  • Collaborated with interdisciplinary teams to optimize patient outcomes and coordinate care.
  • Developed comprehensive care plans for patients, addressing specific needs and goals.
  • Increased patient satisfaction scores by fostering a culture of empathy, compassion, and open communication among staff members.
  • Regularly reviewed patient charts to ensure timely interventions were initiated and followed up accordingly.
  • Ensured regulatory compliance by staying up-to-date with current healthcare laws and standards.
  • Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios for optimal care delivery.
  • Monitored clinical documentation for accuracy and completeness, providing feedback when necessary to maintain high standards of recordkeeping.
  • Served as a resource for clinical questions, providing guidance based on best practices in nursing care management.
  • Assessed ongoing staff competencies through skills checklists and direct observation during clinical rounds.

Nurse Clinical Liaison

Optum
04.2014 - 06.2021
  • Facilitated smooth transitions for patients from acute care settings to post-acute facilities through thorough discharge planning and follow-up assessments.
  • Developed strong relationships with community partners, including hospitals, skilled nursing facilities, home health agencies, and hospices, resulting in improved continuity of care for patients.
  • Promoted a safe and supportive environment for both patients and staff by adhering to established protocols and guidelines.
  • Maintained detailed documentation on each case managed throughout the course of individualized treatment plans, adhering to strict confidentiality guidelines.
  • Led educational workshops and seminars for healthcare professionals on the role of Clinical Liaisons in improving patient care outcomes.
  • Streamlined communication between nurses, physicians, and other healthcare professionals for better coordination of patient care.
  • Provided specialized education on disease management, medication administration, and symptom control to improve overall patient outcomes.
  • Improved patient outcomes by effectively collaborating with interdisciplinary healthcare teams to develop comprehensive care plans.
  • Conducted ongoing evaluations of current policies and procedures to ensure they were up-to-date with industry standards and regulations.
  • Collaborated with case managers on identifying barriers that hinder successful transitions between healthcare providers or settings, working together toward resolutions that benefit the patient''s overall wellbeing.

Travel Nurse

Triage
03.2012 - 04.2014
  • Delivered high-quality patient care during emergency situations, remaining calm under pressure and effectively prioritizing tasks according to urgency.
  • Improved patient outcomes through careful monitoring and thorough documentation of vital signs, medical histories, and treatment plans.
  • Administered medications and treatment to patients and monitored responses.
  • Assessed patient conditions by taking vital signs and evaluating symptoms to determine appropriate treatment.
  • Demonstrated adaptability in rapidly adjusting to changing unit assignments, consistently maintaining high-quality care delivery across various clinical settings.
  • Maintained excellent time management skills during periods of high patient turnover while consistently delivering compassionate and patient-centered care.
  • Expedited treatment times with proficient IV insertion skills, medication administration, and wound dressing changes.
  • Utilized strong assessment skills in identifying early warning signs of complications or deterioration in patients'' conditions, allowing for prompt interventions when necessary.
  • Developed relationships with patients and families to understand medical history and care needs.
  • Educated family members on proper caregiving techniques, enabling them to provide more informed support for their loved ones during recovery periods.

Nurse Clinical Supervisor

Evercare Hospice
12.2010 - 03.2012
  • Streamlined nursing processes by identifying areas of improvement and implementing new strategies.
  • Fostered collaborative relationships with physicians, therapists, social workers, case managers, dietitians, pharmacists, and other healthcare providers involved in patient care.
  • Supported professional development among nursing staff through mentorship programs and continuing education opportunities.
  • Addressed concerns raised by patients or their families promptly, actively working towards resolutions that met their needs.
  • Reviewed charts weekly to complete quality control checks.
  • Administered performance evaluations and probationary reviews to assess nursing personnel.
  • Oversaw admissions and discharges and scheduling of nursing staff.
  • Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Sought opportunities to improve patient care, outcomes and nursing staff performance.
  • Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.

Staff Registered Nurse

Frederick Health Hospital
01.2000 - 12.2009
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.

Staff Nurse

Washington County Hospital
09.1995 - 01.2000
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
  • Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
  • Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
  • Reduced medication errors through meticulous charting and double-checking dosages.
  • Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
  • Developed and implemented individualized patient care plans for optimal outcomes.
  • Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
  • Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
  • Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
  • Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
  • Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.

Staff Nurse

Bloomington Hospital
05.1993 - 09.1995
  • Recognized and reported changes in patients'' conditions promptly, initiating appropriate interventions or escalating concerns to physicians as needed.
  • Provided wound care management for a diverse range of surgical incisions, pressure ulcers, burns, or other wounds requiring skilled interventions.
  • Promoted patient safety through adherence to infection control protocols and implementation of fall prevention strategies.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during hospitalization and discharge planning.
  • Administered blood products safely following established transfusion protocols while closely monitoring patients for any adverse reactions or complications.
  • Demonstrated strong critical thinking skills in assessing patients'' conditions quickly and accurately, initiating appropriate interventions when needed.
  • Established rapport with patients and families through effective communication and active listening skills, fostering trust and mutual respect during the healing process.
  • Utilized electronic health record systems efficiently for maintaining accurate documentation of nursing assessments, interventions, evaluations, and patient education efforts.
  • Served as a preceptor to new staff members, guiding them through orientation processes and offering mentorship during their transition into the medical-surgical unit.
  • Improved patient satisfaction by providing compassionate, empathetic, and professional nursing care tailored to each patient''s needs.
  • Reduced risk of complications by closely monitoring vital signs and adjusting treatments as necessary.
  • Educated patients and their families on disease processes, treatment options, and self-care techniques for optimal recovery outcomes.
  • Managed complex pain issues effectively using a combination of pharmacological and non-pharmacological interventions tailored to each patient''s needs.
  • Enhanced patient care by developing and implementing individualized nursing plans for medical-surgical patients.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Streamlined medication administration processes, ensuring timely delivery and accuracy in dosage calculations.
  • Participated in interdisciplinary rounds, advocating for patients'' needs and collaborating on care plans to ensure optimal outcomes.
  • Provided health education to patients and families regarding discharge instructions and plans of care.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
  • Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
  • Managed caseload of 5-7 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Performed intravenous therapy procedures and monitored chest tubes.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
  • Monitored hemodynamic variances to identify signs of life-threatening complications.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Evaluated patient histories, complaints, and current symptoms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Recorded details regarding therapies to keep patient charts updated.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Administered medications and treatment to patients and monitored responses.

Education

Associate Degree in Nursing - Nursing

Vincennes University
Vincennes, IN
05-1993

Associate of Applied Science - Applied Science

Westark Community College
Fort Smith, AR
05-1992

Fort Zumwalt High School
O'Fallon, MO
05-1977

Skills

  • Compliance assessment and evaluation
  • Consistent ethical behavior
  • Admissions management
  • Employee supervision
  • Effective team collaboration
  • Prioritization and scheduling
  • Detail-oriented approach
  • Consistent reliability
  • Clear interpersonal communication
  • Effective organizational skills

Accomplishments

  • Achieved effective communication between Hospice Liaison and Hospital Staff by introducing communication template into hospital EMR for clear and concise communication on Hospice referrals.

Certification

  • Licensed Maryland RN
  • BLS

Languages

English
Native or Bilingual

Timeline

Director of Admissions

AccentCare Hospice
11.2021 - 06.2025

Nurse Clinical Supervisor

Capital Caring Hospice
11.2016 - 11.2021

Nurse Clinical Liaison

Optum
04.2014 - 06.2021

Travel Nurse

Triage
03.2012 - 04.2014

Nurse Clinical Supervisor

Evercare Hospice
12.2010 - 03.2012

Staff Registered Nurse

Frederick Health Hospital
01.2000 - 12.2009

Staff Nurse

Washington County Hospital
09.1995 - 01.2000

Staff Nurse

Bloomington Hospital
05.1993 - 09.1995

Associate Degree in Nursing - Nursing

Vincennes University

Associate of Applied Science - Applied Science

Westark Community College

Fort Zumwalt High School

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Cheryl Hirsch