Cheryl Hochhalter
Sauk Rapids,MN
Summary
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
Jacobs Financial
04.2021 - Current
- HR work which included, payroll filing , hiring staff, and filing 401k deposits.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Ensured compliance with industry regulations by implementing policies producers
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
Assistant Branch Manager
Midcountry Bank
01.2014 - 04.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Sacred Heart High School
East Grand Forks, MNAccounting And Finance
University of North Dakota
Grand Forks, NDSkills
- Project management
- Banking
- Operations management
- Team development
- Staff management
- Onboarding and training
- Regulatory compliance
- Security and safety protocols
- Interviewing and hiring
- Teamwork and collaboration
Timeline
Business Operations Manager
Jacobs Financial
04.2021 - Current
Assistant Branch Manager
Midcountry Bank
01.2014 - 04.2021
High School Diploma -
Sacred Heart High School
Accounting And Finance
University of North Dakota
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