Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

Cheryl Hofer

Plano,Texas

Summary

Experienced Commercial Property Manager with a proven track record in overseeing property operations, tenant relations, and enhancing operational performance. Skilled at multitasking in fast-paced environments and emphasizing team collaboration for optimal results. Reliable and adaptable professional ensuring seamless operations and high tenant satisfaction by effectively resolving issues. Showcases strong organizational abilities and time management skills. Detail-oriented with excellent communication skills and project management expertise, proactively managing daily operations and team objectives.

Overview

18
18
years of professional experience

Work History

Commercial Property Manager

Westdale Real Estate Management
06.2023 - Current
  • Manages portfolio of 3 Class A, multi-tenant, mixed-use High-Rise Commercial Office Buildings in Uptown Dallas, encompassing 500,000 sq. ft. housing a diverse mix of businesses including Doctors, Dentists, Attorneys, tax services, title companies & financial advisory firms.
  • Supervises a team of staff members consisting of 1 Assistant Property Manager, 1 Building Engineer, 1 Maintenance Technician, 9 Security Guards & 4 Day Porters.
  • Analyzes, authors & composes statistical & financial analyses for monthly Management Reports, Executive Summaries, Variance Comments, Month-End Reports & Reforecasts.
  • Formulates, manages & approves Annual Operating & Capital Expenditure Budgets, Reconciliations, Leasing Commissions, Security Deposit refunds & Tenant Improvement Allowances; serves as Project Manager for Tenant Renovations, partnering with Architects, Engineers & MEP companies.
  • Manages all NNN charges, A/P approvals, A/R delinquency reporting, Rent Collections & oversees all tenant billbacks for vendor services performed in the tenants’ spaces.

Senior Property Manager

Avison Young
05.2022 - 05.2023
  • Managed hospital-partnered, High-Rise, multi-tenant, mixed-use Medical Office Buildings for Baylor, Scott & White, serving 7 diverse Entities/Owners, totaling 2.35 million sq. ft. housing diverse Physicians & Surgeons across various practices in Dallas, Rockwall, Rowlett & Sherman.
  • Directed a team consisting of 1 Assistant Property Manager, 1 Property Administrator, 1 Chief Engineer, 2 Buildings Engineers & 4 Day Porters.
  • Conducted comprehensive statistical & financial analyses, authored monthly Executive Summaries, Plan Variance Reports & Reforecasts, overseeing overall portfolio performance.
  • Developed & approved Annual Operating & Capital Expenditure Budgets, managed Tenant Improvement Allowances & collaborated directly with 3rd party auditors to reduce tax liabilities.
  • Managed tenant NNN billing charges, A/R delinquency & Rent Collections, A/P approvals & oversaw Tenant Improvement Allowances; served as a Project Manager, guiding projects from Space & Pricing Plans to final CDs, ensuring seamless execution from inception to completion.

Property Manager

ProEquity Asset Management Corporation
02.2021 - 04.2022
  • Managed a diverse real estate portfolio consisting of 5 Commercial Retail Shopping Centers, totaling 1.95 million sq. ft., including National Anchor Flagship Stores, Tanger Outlet Malls, a 500,000 sq. ft. standalone JCPenney Store & Industrial warehouse & flex spaces in Texas, Oregon, Missouri & Minnesota.
  • Supervised a team consisting of 1 Junior Property Manager, 1 Assistant Property Manager, 4 Maintenance Technicians & 4 Day Porters.
  • Evaluated, authored & compiled in-depth statistical & financial analyses for monthly Executive Summaries, Variance Reports & Reforecasts; oversaw comprehensive portfolio performance.
  • Developed, managed & approved Annual Operating & Capital Expenditure Budgets, Tenant Improvement Allowances & collaborated with 3rd party vendors to ensure accurate fair value measurements (FVM) were obtained.

Property Manager

TXRE Properties, LLC
03.2019 - 01.2021
  • Managed 292 tenants across 6 Class A, High-Rise, multi-tenant, mixed-use Commercial Office Buildings totaling 1.8 million sq. ft., along with 16 detached Industrial spaces totaling 950,000 sq. ft., housing corporate businesses, governmental & national agencies & division field offices.
  • Prepared monthly Executive Variance Reports, Tenant Improvement Allowances & Common Area Renovations, including the addition of a new on-site Deli & Fitness Center; directed proposal processes & obtained a minimum of 3 vendor bids across diverse trades & equipment.
  • Managed A/P, A/R delinquency reporting, Rent Collections, Security Deposits, Certificates of Insurance, building, directory & specialty signage, tenant move-in binders, keys & security card keys & oversaw all corrective & preventative maintenance programs for cost-effectiveness.

Property Manager

Victory Real Estate Group
05.2018 - 02.2019
  • Managed 328 tenants across 28 Class A, multi-tenant, mixed-use Retail Shopping Centers, totaling 1.78 million sq. ft., including Starbucks, National Fitness Centers & Restaurant Chains.
  • Responsible for tenant NNN billings, A/R, A/P & managed Commercial Leases, Amendments, Renewals, Certificates of Insurance, Estoppels, TDLR forms, SNDA documents, insurance claims & Tenant Improvement Allowances; key liaison to tenants, vendors & contractors.
  • Construction Administrator facilitating Build-to-Suit construction projects, generating new street addresses, suite numbers, site plans & collaborated with City Fire Marshalls & City Planners.

Property Manager

Boxer Property Management Corporation
02.2016 - 05.2018
  • Managed 362 tenants for 2 High-Rise Class A & 2 High-Rise Class B multi-tenant, mixed-use Commercial Office Buildings, totaling 496,000 sq. ft.; ensuring efficient building operations 24/7.
  • Handled tenant invoices, General Ledgers, Default Workbooks, Evictions & Bankruptcies; conducted 4 Quarterly & 2 Annual QA Inspections & compiled monthly Variance Reports.
  • Oversaw A/P, A/R, Rent Collections, Late Notices, Default & Lockout Procedures & Security Deposit refunds; led weekly meetings with GCs to strategically execute renovation projects.

Sales & Marketing Coordinator

Weathermatic, Inc.
07.2014 - 01.2016
  • Team Leader that led sales & marketing campaigns, event planning for Trade Shows, meetings & reception events & hosted social venues; created itineraries & meeting agendas.
  • Developed Event Exhibition budgets, catering menus & controlled costs, resources & profitability.
  • Directed Field Sales Teams, Purchasing Agents, Marketing Managers & Distributors by tailoring custom programs, promotions & platforms for diversified market segments.

General Manager

Regus Management Group, Inc.
10.2007 - 06.2014
  • Managed daily as General Manager & Sales & Leasing Representative for a Class A multi-tenant, mixed-use High Rise Office Building, overseeing contract negotiations for Flex-Offices, Shared-Offices, Virtual Offices, Coworking spaces & Mail Services.
  • Accountable for managing 1.3 million annual revenue stream.
  • Supervised team & ensured timely completion of daily objectives with a win-win team building approach.

Education

Bachelor of Science - Business Administration

National American University
Rapid City, South Dakota

Skills

  • Property Management
  • Asset Management
  • Team Leadership
  • Tenant Relations
  • Staff Supervision
  • Time Management
  • Budgeting Preparation & Monitoring
  • Sales & Lease Administration
  • Teamwork & Collaboration
  • Exceptional Customer Service
  • Complex Problem-Solving
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Customer-Service Focused
  • Organizational Skills
  • Team Collaboration
  • Strong Decision-Making Abilities
  • Relationship Building
  • Financial Budgeting & Reporting
  • Team Building
  • Task Prioritization
  • Conflict Resolution
  • Goal setting
  • Dispute Handling
  • Complex Problem-Solving
  • Facilities Management
  • Project Management
  • Crisis Management

Computer Skills

Microsoft Office Suite of Programs:  Word, Excel, PowerPoint & Microsoft Outlook

Yardi

Yardi Voyager

Yardi Breeze

Procure2Pay 

AvidXchange

Kardin

Angus Anywhere Work Order System

ADP

IMPAK Facility Work Order System

Boxer Property Proprietary Software: Boxer Central, Yardi, Quest, Visio, Train Track & Paycom

Concur

MRI Software


Timeline

Commercial Property Manager

Westdale Real Estate Management
06.2023 - Current

Senior Property Manager

Avison Young
05.2022 - 05.2023

Property Manager

ProEquity Asset Management Corporation
02.2021 - 04.2022

Property Manager

TXRE Properties, LLC
03.2019 - 01.2021

Property Manager

Victory Real Estate Group
05.2018 - 02.2019

Property Manager

Boxer Property Management Corporation
02.2016 - 05.2018

Sales & Marketing Coordinator

Weathermatic, Inc.
07.2014 - 01.2016

General Manager

Regus Management Group, Inc.
10.2007 - 06.2014

Bachelor of Science - Business Administration

National American University

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Cheryl Hofer