Cheryl Holley
Englewood,FL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HEALTH FACILITY EVALUATOR
Agency For Health Care Administration
03.2022 - Current
- Provide leadership to surveyors to establish effective survey process. Inspect healthcare facilities to ensure compliance and safety
- Review survey findings with facilities and provide feedback to assist in ensuring healthcare facilities are in compliance with Federal and State regulations, and certification requirements for participating under Medicare/Medicaid.
- Document findings and complete written reports timely
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
HEALTH INFORMATION SPECIALIST
FDVA - Douglas T. Jacobson State Veterans Nursing Home
12.2012 - 03.2022
- Supported healthcare applications, ensuring security, performance, and reliability
- Recruited and hired top-performing individuals bringing undeniable experience and a wealth of skills to the organization.
- Supported medical staff by providing timely access to accurate patient information, enabling informed decision-making in treatment planning
- Resolved and clarified codes and diagnoses with conflicting, missing, and unclear information by consulting with doctors and others and by participating in meetings regularly
- Developed in-service educational materials
- Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.
- Evaluated and recommended upgrades and improvements to existing computerized healthcare systems
- Assigned patients to diagnosis-related groups (DRGs), used appropriate computer software
- Protected security of medical records to ensure that confidentiality was maintained
- Trained medical records staff
- Wrote and maintained archived procedures, procedural codes, and queries for applications
- Developed, maintained, and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store, and analyze information
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Organized educational seminars for healthcare providers on proper documentation techniques, leading to more accurate reimbursement claims submissions.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- 14 years of working knowledge with Point Click Care and Matrix Care EMR systems
BUSINESS OFFICE ASSISTANT/ ADMISSION COORDINATOR
Consulate Health Care of Port Charlotte
01.2005 - 12.2012
- Copied and sorted records of office activities and business transactions within the business office
- Computed, recorded,e, and proofread data and other information, such as records and reports
- Maintained accurate records of all business transactions to ensure compliance with financial regulations and company policies.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office's efficient functioning.
- Managed approximately 30 incoming calls, emails, and faxes per day
- Researched and resolved billing discrepancies to enable accurate billing.
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Worked with multiple departments to check proper billing information.
- Scanned, faxed, and filed invoices and sales receipts
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance
- Assisted the human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Responded to inquiries from callers seeking information.
- Coordinated events such as conferences or team-building activities in support of company culture initiatives.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed documents such as contracts or agreements thoroughly before submission ensuring accuracy and completeness thus minimizing errors.
- Developed comprehensive financial reports for management review, enabling informed decision-making on budget allocations and business strategies.
- Served as liaison between multiple departments to facilitate effective communication flow regarding project updates or policy changes.
Education
MASTERS OF HEALTH CARE ADMINISTRATION - HEALTH CARE MANAGEMENT
Florida Atlantic University
Boca Raton, FL06.2023
HEALTH INFORMATION MANAGEMENT - HEALTH CARE MANAGEMENT
Rasmussen College
Fort Myers, FL06.2021
HEALTH INFORMATION TECHNOLOGY - HEALTH INFORMATICS
Rasmussen College
Fort Myers, FL06.2018
Skills
- Project evaluation
- Performance monitoring
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Training and coaching
- Healthcare compliance
- Quality assurance monitoring
- Medical billing procedures
Certification
Lean Six Sigma Green Belt - 2023
Medical Billing and Coding Certificate
Timeline
HEALTH FACILITY EVALUATOR
Agency For Health Care Administration
03.2022 - Current
HEALTH INFORMATION SPECIALIST
FDVA - Douglas T. Jacobson State Veterans Nursing Home
12.2012 - 03.2022
BUSINESS OFFICE ASSISTANT/ ADMISSION COORDINATOR
Consulate Health Care of Port Charlotte
01.2005 - 12.2012
MASTERS OF HEALTH CARE ADMINISTRATION - HEALTH CARE MANAGEMENT
Florida Atlantic University
HEALTH INFORMATION MANAGEMENT - HEALTH CARE MANAGEMENT
Rasmussen College
HEALTH INFORMATION TECHNOLOGY - HEALTH INFORMATICS
Rasmussen College
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