Cheryl Holman
Paterson,NJ
Summary
With extensive experience in homeless shelters, healthcare, social services, and property management, I am wholeheartedly committed to supporting individuals and delivering outstanding customer service. I am actively pursuing a position as a Peer Recovery Manager where I can make a positive impact on the lives of others.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Peer Recovery Advocate
Phoenix House
09.2023 - Current
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Coordinated with external resources such as housing assistance programs, employment services, and medical providers to address all aspects of patient needs during recovery.
- Conducted thorough assessments of new patients, identifying underlying issues contributing to addiction and tailoring treatment plans accordingly.
- Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Collaborated with local organizations to expand health services and resources.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Account Manager
Triton Benefits & HR Solutions
08.2022 - 07.2023
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering client trust and loyalty.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Negotiated prices, terms of sales and service agreements.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Certified Peer Recovery Specialist
Integrity House
03.2019 - 11.2019
- Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
- Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
Account Executive
Foa & Son Corporation
02.2011 - 11.2017
- Achieved or exceeded company-defined sales quotas.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Managed approximately 40 incoming calls, emails, and faxes per day from customers.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Shift Supervisor
SCO Family Services
04.2016 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Oversight of 86 homeless families, men, women and children; ensuring safety while monitoring for contraband and other hazardous elements.
- Reported any incidents involving child or drug abuse; and submitted nightly census reports.
- Facilitated the coordination of EMS and 911 services while managing cleaning and security guard staff.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY01.2004
Skills
- Relapse prevention
- Motivational interviewing
- Multicultural competence
- Behavioral health
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
- Handle With Care: Calming Every Storm
- NJ / NY Certified Peer Recovery Specialist (CPRS) / (CPRA)
- Introduction to Small Property Management (HPD)
- Staff Supervision (CUCS)• Overview of Psychiatric Disorders (CUCS)• Crisis & Conflict: Decompensation & Hospitalization (CUCS)• Crisis & Conflict: Suicide Assessment & Prevention (CUCS)• Understanding the Stages of Change Model of Recovery (CUCS)• Effective Group Work (CUCS)• Overview of Fundamental Case Management Skills (CUCS)
- Adult & Pediatric First Aid/AED CPR (Red Cross) – Expires 1/2025• NJ Driver's License• Narcan Trained
- Cx360 Iris System - SPARS Data Collecting System,• Welligent• 5e Analytics (NY) & New York WITS
- Food Handlers' Certification.
Certification
- Handle With Care: Calming Every Storm
- NJ / NY Certified Peer Recovery Specialist (CPRS) / (CPRA)
- Introduction to Small Property Management (HPD)
- Staff Supervision (CUCS)
- Overview of Psychiatric Disorders (CUCS)
- Crisis & Conflict: Decompensation & Hospitalization (CUCS)
- Crisis & Conflict: Suicide Assessment & Prevention (CUCS)
- Understanding the Stages of Change Model of Recovery (CUCS)
- Effective Group Work (CUCS)
- Overview of Fundamental Case Management Skills (CUCS)
- Adult & Pediatric First Aid/AED CPR (Red Cross) – Expires 01/2025
- NJ Driver's License
- Narcan Trained
- Microsoft Office
- Cx360 Iris System
- SPARS Data Collecting System
- Welligent
- 5e Analytics (NY)
- New York WITS
- Food Handlers' Certification
Timeline
Certified Peer Recovery Advocate
Phoenix House
09.2023 - Current
Account Manager
Triton Benefits & HR Solutions
08.2022 - 07.2023
Certified Peer Recovery Specialist
Integrity House
03.2019 - 11.2019
Shift Supervisor
SCO Family Services
04.2016 - 09.2017
Account Executive
Foa & Son Corporation
02.2011 - 11.2017
- Handle With Care: Calming Every Storm
- NJ / NY Certified Peer Recovery Specialist (CPRS) / (CPRA)
- Introduction to Small Property Management (HPD)
- Staff Supervision (CUCS)
- Overview of Psychiatric Disorders (CUCS)
- Crisis & Conflict: Decompensation & Hospitalization (CUCS)
- Crisis & Conflict: Suicide Assessment & Prevention (CUCS)
- Understanding the Stages of Change Model of Recovery (CUCS)
- Effective Group Work (CUCS)
- Overview of Fundamental Case Management Skills (CUCS)
- Adult & Pediatric First Aid/AED CPR (Red Cross) – Expires 01/2025
- NJ Driver's License
- Narcan Trained
- Microsoft Office
- Cx360 Iris System
- SPARS Data Collecting System
- Welligent
- 5e Analytics (NY)
- New York WITS
- Food Handlers' Certification
Bachelor of Science - Health Services Administration
Lehman College
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