Cheryl Holton

• Hardworking and reliable with strong ability in customer service.
• Highly organized, proactive and punctual with team-oriented mentality.
• Flexible hard worker ready to learn and contribute to team success.
• Excellent customer service skills, 10 key data entry, Balancing, Auditing, And cash handling abilities.
• Very organized, able to multi-task.
• Familiar with Word , Excel and Power point, Windows, And Outlook.
• Fast learner who enjoys learning new things.
• I also have previous supervisor, training, mentoring, and operations experience in retail and call center settings
• Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
• Dedicated Social Worker with over 10 years of experience helping clients access family and community resources.
• Years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
• Gifted in resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Seasoned Insurance Collector excels at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Experienced insurance professional with 1 -year 9mth career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.