Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Holzermer

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Key Operator Specialist

Affinity Group West
Phoenix, AZ
04.2016 - Current
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Participated in trade shows, conferences, and other marketing events.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Compiled reports on sales activity, progress towards goals, and other metrics.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Created presentations that showcased company's capabilities and offerings.
  • Developed key customer relationships to increase sales.

Sales Operator Specialist

Waypoint
Phoenix, AZ
12.2004 - 03.2016
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Participated in trade shows, conferences, and other marketing events.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Compiled reports on sales activity, progress towards goals, and other metrics.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Office Manager/Billing Specialist

Metropolitan Provisions
Phoenix, AZ
07.1996 - 11.2004
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Education

Accounting

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ
01-1998

High School Diploma -

James E Sperry
Henrietta, NY
06-1976

Skills

  • Account Management
  • Product Knowledge
  • Food Service Expertise
  • Relationship Selling
  • New Business Development
  • CRM Knowledge
  • Sales Force Knowledge
  • AS 400 Knowlwedge

Timeline

Key Operator Specialist

Affinity Group West
04.2016 - Current

Sales Operator Specialist

Waypoint
12.2004 - 03.2016

Office Manager/Billing Specialist

Metropolitan Provisions
07.1996 - 11.2004

Accounting

Maricopa Community Colleges - Gateway Community College

High School Diploma -

James E Sperry

Similar Profiles

CREATE PROFILE
Cheryl Holzermer