Articulate Storyline
Cheryl Honma-Fujihana
Pearl City,HI
Summary
With over two decades of experience in the aviation industry, adept in instructional design and training delivery. Expertise includes regulatory compliance, curriculum development, and fostering a culture of safety. Proven track record in optimizing operational efficiency and advancing aviation education initiatives.
Overview
24
24
years of professional experience
Work History
Instructional Designer
Hawaiian Airlines
03.2014 - Current
- Enhance e-learning experience by designing interactive and engaging instructional materials.
- Oversee and assist stakeholders in their learning experiences within Learning Management System (LMS).
- Targeted diverse learning modalities in development of new course content and training programs.
- Utilize various development tools and adult methodologies, including potential new approaches or products, to optimize the overall learning experience.
- Managed approximately 5 multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Utilizing Microsoft Forms and Power Automate technological tools to enhance processes by automating and standardizing manual tasks, thereby reducing inefficiencies and eliminating process waste.
Regulatory Instructor
Hawaiian Airlines
07.2011 - 07.2014
- Created and conducted Instructor-led regulatory training sessions covering Federal Aviation Administration (FAA), Department of Transportation (DOT), and Transportation Security Administration (TSA) requirements.
- Fostered curiosity and interest through creative hands-on activities.
- Oversaw curriculum development and implementation in alignment with best practices.
- Coordinated Train-the-Trainer (TTT) workshops catering to over 40 employees or authorized representatives, addressing regulatory training topics like Dangerous Goods Awareness, Air Carrier Access Act, and Security-Related Training.
Manager, Training
Hawaii Island Air
08.2006 - 01.2010
- Crafted curriculum, syllabi, and lesson plans tailored for Customer Service and Ramp divisions across multiple programs, ensuring alignment with regulations set forth by Federal Aviation Administration (FAA), Department of Transportation (DOT), and Transportation Security Administration (TSA)
- Organized On-Job Training (OJT) schedule for newly certified Customer Service Agents
- Managed essential employee records to guarantee adherence to regulations established by diverse governing bodies.
- Provided support as required in Flight Attendant Training for DeHavilland Dash 8 aircraft
Customer Service Manager
Hawaii Island Air
08.2004 - 08.2006
- Oversaw approximately 15+ daily operations of Ramp and Customer Service activities.
- Created and distributed Bid schedules monthly for Honolulu-based Customer Service, Flight Attendants, and Ramp Agents.
- Collaborated with Dispatch during irregular operations and distributed relevant information to all stakeholders.
- Oversaw financial transactions per shift, including deposits and exchanges of currency at station level.
- Managed and conducted regular performance evaluations for 100+ team members, identifying areas for improvement and creating targeted action plans.
Customer Service Shift Supervisor
Hawaii Island Air
04.2002 - 08.2004
- Supervised team of 25+ customer service and ramp representatives, ensuring efficient shift operations and high-quality service for 15+ daily operations
- Managed daily financial transactions, encompassing ticket purchases, excess baggage collections, and compensations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Proactively addressed potential issues by conducting regular staff meetings, fostering open communication and teamwork among employees.
Customer Service Flight Attendant
Hawaii Island Air
04.2000 - 08.2004
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
Bachelor of Arts - Japanese
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Pearl City High School
Pearl City, HISkills
- Training & Development
- Instructor-led Training
- E-learning Design
- Distance Learning
- Articulate Storyline
- Adobe
- Microsoft Products
- Storyboarding
- Compliance Training
- Interactive Design
- Adult Learning Theories (ADDIE)
- Learning Management System
Software
Adobe
Learning Management System
Timeline
Instructional Designer
Hawaiian Airlines
03.2014 - Current
Regulatory Instructor
Hawaiian Airlines
07.2011 - 07.2014
Manager, Training
Hawaii Island Air
08.2006 - 01.2010
Customer Service Manager
Hawaii Island Air
08.2004 - 08.2006
Customer Service Shift Supervisor
Hawaii Island Air
04.2002 - 08.2004
Customer Service Flight Attendant
Hawaii Island Air
04.2000 - 08.2004
Bachelor of Arts - Japanese
University of Hawaii At Manoa
High School Diploma -
Pearl City High School