Cheryl Horton
Overland Park,KS
Summary
Detail-oriented and quality-focused professional with exemplary customer service skills and 10+ years experience in both the public and private sector. Knowledgeable in tackling issues and concerns with poise, along with being a team player with exceptional listening and critical thinking skills. Looking to assist an office with communication, customer service, and organizational skills.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
ROUTE 66 RV Network
04.2022 - Current
- Responds to customer calls and emails to answer questions about products and services.
- Keeps accurate records to document customer service actions and discussions.
- Responds to customer needs through competent customer service and prompt problem-solving.
- Maintains and manages files and databases.
- Team player in helping to coordinate social and work events for company.
Medical Receptionist
ProPartners Healthcare
08.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Received and routed laboratory results to correct clinical staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked demographic, and health history to keep information current.
Dean's Secretary
School District 204-Neuqua Valley High School
08.2018 - 06.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to the Freshman Dean by copying, faxing, and filing documents. Processed referral reports for attendance and discipline.
- Handled daily attendance calls and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Construction Administrative Assistant
IRC Retail Centers
10.2016 - 06.2018
- Supported two construction property managers with day-to-day tasks.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment. Experience with DocuSign and AutoTask programs.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
North Central College
08.2006 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Executed faculty searches - posting ads on web pages, arranging travel, conferences, produced itineraries for campus visits for prospective faculty, and reconciled expenses.
- Supported the Associate Provost & Assistant Dean of Academic Services with various academic services - overloads, grade changes, academic integrity cases, probation and dismissal, and faculty orientations.
- Implemented part-time contracts.
- Reserved room setups and catering for various meetings.
Education
Bachelor of Arts - Marketing
Pittsburg State University
Pittsburg, KSSkills
- Customer Service
- Detail-Oriented
- Event Coordination
- MS Office Expertise and G-Suite
- Organizational
- Problem Solving
- Team Player
- Time Management
Accomplishments
Received the Ruth C. Dissinger Memorial Award for Administrative Support Staff in 2010. There were 18 faculty searches that year with 3-5 candidates per search.
Timeline
Customer Service Coordinator
ROUTE 66 RV Network
04.2022 - Current
Medical Receptionist
ProPartners Healthcare
08.2021 - 03.2022
Dean's Secretary
School District 204-Neuqua Valley High School
08.2018 - 06.2021
Construction Administrative Assistant
IRC Retail Centers
10.2016 - 06.2018
Administrative Assistant
North Central College
08.2006 - 08.2016
Bachelor of Arts - Marketing
Pittsburg State University
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