Cheryl Houghton
Grantsville,UT
Summary
Performance-oriented Order Writer/Merchandiser bringing 21+-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
33
33
years of professional experience
Work History
Sales Representative
Mondelez International
07.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
Order Writer/Retail Merchandiser
Mondelez International
03.2002 - 07.2025
- Organized store shelves, racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Removed damaged or out-of-code items from shelves and backroom
- Established strong vendor relationships to maintain and support business.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Having great relationship with all my receivers and store management
- Arranged consistent shelves, bins, and racks at 10-12 locations by following established planograms
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
Support Manager
Walmart
07.1992 - 03.2002
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees through day-to-day work and complex problems
- Prepared employee schedules for maximum coverage during key hours.
- Negotiated with software vendors to secure beneficial terms, reducing operational costs while maintaining service quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
West Jordan High School
05.1987
Skills
- Active Listening
- Conflict Resolution
- Inventory Management
- Relationship Building
- Deadline Oriented
- Order Processing
- Professionalism
- Excellent Communication
- Telephone Etiquette
- Stock Management
- Teamwork and Collaboration
- Work Prioritization
Timeline
Sales Representative
Mondelez International
07.2025 - Current
Order Writer/Retail Merchandiser
Mondelez International
03.2002 - 07.2025
Support Manager
Walmart
07.1992 - 03.2002
High School Diploma -
West Jordan High School
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