Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Cheryl Howell

Cincinnati,Ohio

Summary

Proven Client Service Representative at Montgomery Animal Hospital, adept in customer support and data entry, enhanced client satisfaction through exceptional complaint handling and relationship building. Achieved notable improvements in client engagement by leveraging customer service skills and a proactive approach to client education.

Overview

38
38
years of professional experience

Work History

Client Service Representative

Montgomery Animal Hospital
09.1994 - 08.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.

Sales Associate

Lazarus
08.1986 - 09.1992
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Interior Decorating - Decorating

Southern Ohio College
Cincinnati, OH
09.1986

Skills

  • Customer Support
  • Payment Processing
  • Customer service
  • Follow-up skills
  • Customer Education
  • Client Relations
  • Complaint Handling
  • Data Entry

Timeline

Client Service Representative

Montgomery Animal Hospital
09.1994 - 08.2024

Sales Associate

Lazarus
08.1986 - 09.1992

Interior Decorating - Decorating

Southern Ohio College

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Cheryl Howell