Cheryl Hugo

• Managed the process of customer move-ins and move-outs, while ensuring accurate billing
• Successfully investigated and resolved discrepancies in customer accounts related to work highs, lows, and zero consumptions by proactively initiating phone calls or drafting meter issue letters.
• Conduct annal reviews on sewer usage on accounts that are higher or lower than their past history.
• Researching idles accounts to see if service should be off or on, bill to the correct person and to determine if a recheck needs to be sent out.
• Receive out bonds customer calls regarding meter issues, high water use and ACGL Survey appointments.
• Analyzed non-billing orders on accounts and identified the requirement to reverse schedule billing orders for service deactivation, meter changes with same route readings, and estimated reads requiring finalization.
• Work meter changes for Gas and Water. I have worked on accounts that had ten time the use. This process includes an excel spread sheet and word documentation that will need to be done with break down and explanation of large refund.
• Generated BOBJ reports for various school districts
• Backed up Bank Draft and Recurring Payment desk and currently supporting Miscellaneous Desk.

• Reviewed Hospital Contacts for billing procedures and policies.
• Invoice Hospitals for Traveling Nurses hours and per diem.
• Research short pays on invoices or billing disputes.

• Audit store reports and merge weekly sales.
• Managed credit card reconciliation process and resolved customer issues efficiently.
• Balance sales receivable and collect on outstanding balances.
• Balance bank cushion at the end of the month.
• Trained and supervised newly hired accounts receivable clerks.

Other positions held at Godfather's:

Finance Analysis, Payroll Clerk, Receivable Clerk