Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Canoeing, bowling, working out, spending time with my family
Timeline
Generic

CHERYL IBOWICZ

Insurance Agent
Port Saint Lucie,FL

Summary

Proven leader in insurance and sales management, excelling in client retention and new client acquisition at Gulfstream Insurance Group Inc. Leveraged customer service excellence and policy knowledge to surpass sales targets. Expert in marketing strategies, fostering significant market growth. Achieved top salesperson status through innovative lead development and account management.

Overview

29
29
years of professional experience

Work History

Insurance Agent/Insurance Producer

Gulfstream Insurance Group Inc.
10.2021 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
  • Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Researched and identified potential new markets.
  • Developed and implemented promotional strategies to increase customer base.
  • Finalized sales and collected necessary deposits.
  • Worked in high-volume, competitive sales environment.

Manager/Director of Sales

Vacation Resort Solutions Vacation Rentals
08.2014 - 10.2020
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
  • Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
  • Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Managed company budgets, ensuring financial stability and long-term profitability.
  • Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
  • Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
  • Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Onboarded new employees with training and new hire documentation.
  • Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Hospitality Manager

Shooters Waterfront
08.2008 - 08.2014
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Increased customer service ratings significantly through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
  • Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Postal Carrier

Lakeview Post Office
09.1995 - 06.2008
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Planned and cased mail in sequence of delivery for designated route.
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Enhanced customer satisfaction by promptly resolving issues related to misdelivered or missing mail items.
  • Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.

Education

High School Diploma -

Southside High School
Buffalo, NY
05.2001 -

Skills

Customer Service

Customer follow-up

Client Relations

Policy Renewals

Leads Prospecting

Client Retention

Lead Development

Account Management

Policy Knowledge

Marketing Strategies

Marketing Management

Policy writing

New Client Acquisition

Quotes and sales

Upselling

Claims reporting systems

Licensed Insurance Agent

Client Account Management

Email Marketing

Business Planning

Auto insurance

Property insurance

Accomplishments

I was able to start as an assistant manager taking credit card payments, to becoming the manager of 22 employee's in less than a year. That was quite an accomplishment for me and what stared my career and interest in sales.

Additional Information

I am very motivated, dependable and a people person. I love to succeed in everything I do. Being a stay home mom for half my life and then getting out into the work force is invigorating to me. I want to succeed and be the best I can be.

Interests

In anything that is brought my way

Canoeing, bowling, working out, spending time with my family

My Husband and I love to go Canoeing in the Keys, Bowling on rainy days, work out 5 days a week to keep a clear mind and most of all spending time with my children here in Florida and my grandchildren makes me so happy.

Timeline

Insurance Agent/Insurance Producer

Gulfstream Insurance Group Inc.
10.2021 - Current

Manager/Director of Sales

Vacation Resort Solutions Vacation Rentals
08.2014 - 10.2020

Hospitality Manager

Shooters Waterfront
08.2008 - 08.2014

High School Diploma -

Southside High School
05.2001 -

Postal Carrier

Lakeview Post Office
09.1995 - 06.2008
CHERYL IBOWICZInsurance Agent