Cheryl Ireland

Floral Department Manager

Raley's Supermarket

Reno, NV

09.1999 - 05.2005

Established partnerships with local businesses in order to drive additional traffic into the store.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
Accounts payable and receivable
171 reconciling
Profit and loss
Inventory counts
Floor and window Displays
Supply orders
Monitored sales performance to identify opportunities for increasing revenue.
Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
Investigated any discrepancies between reported sales figures versus actual stock on hand within the floral department.
Trained new employees on company policies, procedures and product knowledge.
Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
Ordered supplies based on space and budget availability, current trends and sales projections.
Delegated assignments and set schedules for effective coverage of floral department needs.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Prepared reports on sales data, inventory levels and other metrics related to the floral department.
Developed and implemented floral department standards for customer service, product selection and display.
Set up colorful and inspiring store displays and arrangements.
Managed integration and merchandising of seasonal and holiday-specific product offerings.
Created attractive and eye-catching displays with accurate signage to promote products.
Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
Oversaw the design of flower displays for special events such as weddings or corporate functions.
Provided excellent customer service by responding promptly to inquiries or complaints.
Trained and developed associates to handle customers' needs and manage daily workloads.
Evaluated employee performance regularly and provided constructive feedback.
Maintained salability and health of floral products by establishing clear care procedures.
Completed routine maintenance and repair.
Maintained updated knowledge through continuing education and advanced training.
Worked with cross-functional teams to achieve goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated a variety of machinery and tools safely and efficiently.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Collaborated closely with team members to achieve project objectives and meet deadlines.

Summary

Overview

Work History

Merchandiser

Floral Department Manager

Education

Some College (No Degree) - Traffic Control

Skills

Timeline

Merchandiser

Floral Department Manager

Some College (No Degree) - Traffic Control

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