Cheryl Jaeb
Hyde Park,NY
Summary
Dynamic Referral Coordinator known for optimizing patient referral processes and appointment scheduling. Experienced in fostering relationships with healthcare providers and ensuring timely insurance authorizations to improve patient care. Dedicated professional with a strong background in patient referral management and operational efficiency. Known for exceptional communication skills and ability to enhance patient care through effective scheduling and insurance coordination.
Overview
36
36
years of professional experience
Work History
Referral Coordinator
Nuvance Health
Poughkeepsie, New York
12.2021 - 06.2025
- Coordinated patient referrals between healthcare providers and specialists.
- Managed appointment scheduling for patient consultations and follow-ups.
- Collaborated with medical staff to streamline referral workflows.
- Assisted in resolving patient inquiries related to referrals and insurance coverage.
- Educated patients on pre-visit preparation for specialist appointments.
- Developed strong relationships with external healthcare providers for efficient communication.
- Advised health care professionals on appropriate procedures for obtaining authorizations from insurance companies for referrals.
- Assisted in developing policies and procedures pertaining to patient referral processes.
- Developed strategies for improving communication between referring physicians' offices and specialist's offices.
- Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
- Drafted letters to referring physicians notifying them of referral status or changes in care plans.
Medical Practice Manager
Nuvance Health
Poughkeepsie, New York
06.2007 - 12.2021
- Managed daily operations of multiple medical practices within Nuvance Health.
- Developed and implemented staff schedules to optimize workflow efficiency.
- Coordinated training programs for new employees in clinical procedures.
- Maintained inventory of medical supplies and equipment for practices.
- Facilitated communication between medical staff and administrative teams.
- Implemented patient satisfaction initiatives to enhance service quality.
- Analyzed operational workflows to identify areas for process improvement.
- Ordered supplies needed and kept tabs on inventory levels.
- Facilitated communication between departments within the organization.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Consulted with clinicians to develop business strategy.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
- Coordinated patient care services to ensure quality of care was provided.
- Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
- Created onboarding program for new staff members, training in customer service and billing procedures.
Critical Care Unit Secretary
Nuvance Health
Poughkeepsie, New York
06.1989 - 06.2007
- Managed patient admissions and discharges in critical care unit.
- Coordinated communication between healthcare staff and families.
- Maintained accurate patient records and documentation systems.
- Assisted nursing staff with routine administrative tasks efficiently.
- Monitored and ordered supplies for the critical care unit.
- Facilitated the flow of information in fast-paced environment.
- Provided clerical support during patient emergencies and critical situations.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Answered telephones, responded to inquiries and transferred calls as needed.
- Assisted nursing staff with preparing new patient admissions packets.
- Organized daily work schedules for nursing staff members and physicians.
- Maintained patient records, including medical histories, test results and discharge summaries.
- Maintained confidentiality of all protected healthcare information in accordance with HIPAA regulations.
- Provided clerical support to nurses and physicians in the Critical Care Unit.
- Prepared patient charts prior to admission into the unit.
- Performed data entry of patient information into hospital databases.
- Scanned documents such as lab reports, physician orders and radiology images into electronic medical records.
- Reviewed incoming mail on a daily basis for processing or distribution to appropriate personnel.
- Entered orders from physicians into the computer system for medications, treatments and laboratory tests.
- Filed documents in appropriate areas within patient files according to established policies and procedures.
- Assisted with admitting, transferring and discharging of patients from the Critical Care Unit.
Education
Bachelor Of Business Administration (BBA) - Health Administration
AIU Online
Hoffman, IL05-2014
FD Roosevelt High School
Hyde Park, NY06-1984
Skills
- Patient referral management
- Appointment scheduling
- Insurance authorization
- Communication systems
- Policy development
- Customer relationship management
- Patient scheduling
- Staff management
- Referral coordination
- Health insurance compliance
- EMR systems
- Operational efficiency
- Financial reporting
- Outbound calls
- Referring physician communication
- Multi-line phone proficiency
- Physician reports
- Pre-authorizations
- HIPAA regulations
Timeline
Referral Coordinator
Nuvance Health
12.2021 - 06.2025
Medical Practice Manager
Nuvance Health
06.2007 - 12.2021
Critical Care Unit Secretary
Nuvance Health
06.1989 - 06.2007
Bachelor Of Business Administration (BBA) - Health Administration
AIU Online
FD Roosevelt High School