Summary
Overview
Work History
Skills
Timeline
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Cheryl James

Biloxi,MS

Summary

Dynamic bartender with a proven track record at Harrah's Cherokee Casino and Resort, excelling in customer service and strong multitasking abilities. Enhanced guest experiences through personalized interactions and efficient service, contributing to increased sales revenue. Highly reliable team player with expertise in drink preparation and alcohol awareness, ensuring a safe and enjoyable environment.

Overview

21
21
years of professional experience

Work History

Bartender

Oaklawn Racing & Casino
Hot Springs, AR
09.2023 - 05.2025
  • Prepared and served a variety of beverages in high-volume environments.
  • Engaged with customers, providing recommendations to improve satisfaction and retention.
  • Utilized POS systems to process transactions accurately and efficiently.
  • Implemented upselling techniques that contributed to increased sales revenue during shifts.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted in managing inventory levels, tracking supplies for efficient operations.

Bartender/Cocktail Server

Harrahs Cherokee Casino and Resort
Cherokee, N. Carolina
05.2016 - 08.2023
  • Mixed and served beverages while maintaining high standards of cleanliness and organization.
  • Provided exceptional customer service, enhancing guest experiences through personalized interactions and prompt service.
  • Assisted in inventory management by tracking stock levels and helping with replenishment orders as needed.
  • Developed knowledge of drink recipes, ensuring consistency and quality in beverage preparation.
  • Maintained compliance with safety and health regulations, ensuring a safe environment for guests and staff.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

VFW
Picayune, Mississippi
04.2004 - 03.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Open and closed bar.
  • Helped manage and run benefits
  • Cooked monthly dinners for Veterans

Skills

  • Strong multitasking
  • Customer service skills
  • Highly reliable
  • Team player attitude
  • Alcohol awareness

Timeline

Bartender

Oaklawn Racing & Casino
09.2023 - 05.2025

Bartender/Cocktail Server

Harrahs Cherokee Casino and Resort
05.2016 - 08.2023

Bartender

VFW
04.2004 - 03.2016

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Cheryl James