Summary
Overview
Work History
Education
Skills
Timeline
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CHERYL JAMISON

Bloomfield,NJ

Summary

Dynamic Senior Manager of Business Operations at Paramount Global, proficient in vendor management and payment processing. Established history of enhancing processes and resolving conflicts, fostering operational excellence across cross-functional teams. Expertise in SAP and Ariba systems, achieving significant results through strategic project management and impactful communication.

Overview

38
38
years of professional experience

Work History

SENIOR MANAGER BUSINESS OPERATIONS

PARAMOUNT GLOBAL
New York, USA
01.2011 - 01.2025
  • Provide oversight, guidance, and management for the entire vendor onboarding process, from onboarding through payment processing along with additional operational activities of Paramount's Global Music and Entertainment Digital portfolio (Paramount +, MTV, BET, Paramount, Comedy Central and more).
  • Perform operational relationship management and oversight between Paramount Global's digital group and assigned third-party vendors and merchant service providers.
  • Liaise with multiple business areas (Info Sec, legal, product, engineering, etc.) and work in cross-functional teams to improve existing and define new business workflows and processes.
  • Develop business cases based on areas that need process improvements.
  • Responsible for: Vendor & Merchant Relationships, Vendor Onboarding, Payment Processing, Info Sec Reviews, Project Management, Contract Management, Partnering with all team leads to develop and maintain an aggregated Master Project Roadmap, Identify and communicate across all teams any potential conflicts in project development planning, Inform employees of vendor updates that may impact the company or department plans and progress, Serve as a bridge to drive outsourced projects forward with clear communication, consistent transparency, and a spirit of partnership.

SR. WEB PROJECT MANAGER

THE KNOT, INC.
New York, USA
01.2009 - 01.2010
  • Self-directed project manager/SCRUM Master serving as key liaison between product owners and technical partners at various levels within the organization.
  • Lead web development efforts as part of multiple teams to schedule project requirements, organize releases, and manage cross-project production of a multitude of projects for the Local Online and Consumer Facing product teams.
  • Responsibilities Included: Leading, coaching and mentoring the members of the Brooklyn PMO office, Communicating project status and management of priorities across multiple business units, Creating and managing task lists and project schedules using Microsoft Project and Team Foundation Server, Coordinating project deployments and releases across multiple environments, Management of multiple concurrent projects and schedules using shared internal resources, Working and coordinating with resources across multiple time zones and cultures, Managing resource allocation in conjunction with our Technology team, Leading and directing the project team to remain on schedule and on budget, Coordinating inter-project dependencies and risks, Management of change requests and the impact on project schedules, Leading project teams using agile project management methodologies.

WEB PROJECT MANAGER

CONDE NAST (DIGITAL)
New York, USA
01.2007 - 01.2009
  • Efficient project management/SCRUM Master of major Web initiatives.
  • Primary communication conduit to the business team for all cross-functional leaders providing high-level reports across all cross-functional teams.
  • Tracking any projects that are at risk in terms of deadlines and/or budgets and raising those issues to senior management.
  • Selected Accomplishments: Develop and maintain Sprint backlogs (project tasks within an iteration) which contain LOE estimates, user stories, as well as resource allocation and velocity, Work closely with all departments (Editorial, Marketing, Technology, and Production) to insure that all projects are meeting the needs of the business leads and stakeholders, Coordinate and manage production of daily content, Collaborate with stakeholders and project team members to establish and document project scope, business requirements and user functionality, Develop project schedules using SCRUM methodology, Author specifications for projects that require it and track all documentation, Lead effective meetings where decisions are made, and action items are noted and assigned, Responsible for follow-up on action items from meetings, Responsible for reporting project progress/status on a regular basis to management.

PROJECT MANAGER

MORGAN STANLEY
New York, USA
01.2003 - 01.2005
  • Project Manager servicing the Law and Compliance department, responsible for multiple concurrent AML (Anti- Money Laundering) projects in terms of tracking, managing, assessing risks, and reporting.
  • Creating and maintaining project schedules, turnover timelines, deliverable metrics, resource balancing, risk tracking and escalation to management, task variance reporting and weekly executive level reports.
  • Developed and implemented project management processes such as: defect, enhancement and requirement tracking, change control and production readiness.
  • Selected Accomplishments: Develop project schedules, capture actuals, and facilitate turnover meetings, liaison between development teams, business units and business analysts. Responsible for project management of all 'global' implementations (currently in production: Zurich, Japan, UK), Assist Team Leads in focusing team members on activities and deliverables, monitor and report progress of tasks and facilitating communication. Identify, escalate issues impacting project milestones, Prepare and organize weekly project review meetings, prepare weekly project summary and deliverable metrics for Department Manager, Obtain development estimates from Development Manager, ensure process between the developers and testers is being followed; ensure that the Production Support Manager is informed about work items that are scheduled for release into production, Ensure that the release management and defect tracking processes are followed.

SOURCING MANAGER

MORGAN STANLEY
New York, USA
01.2000 - 01.2002
  • Project Manager responsible as the primary interface between multiple clients, internal management teams and technical staff.
  • Simultaneously managed and ensured cost effective time to market for deliverables for all international projects within the Investment Banking Division's Web Services department.
  • Selected Accomplishments: Provided support and communication of business goals and development needs to multiple development teams and quality assurance groups, Identified problems and opportunities, and developed creative, effective and practical web solutions, Served as project manager over quality assurance team for high level, multimillion dollar Research Link website. Research Link is an International web based resource tool used internally and externally for market, industry and company data, and stock ratings information. Also, performed and coordinated usability testing and user acceptance testing to ensure delivery to requirements, Developed detailed business requirement documents for multiple high level, department and Firm projects, Researched new opportunities for low cost solutions by monitoring the technical expertise of offshore vendors, researching and gathering statistics that would provide information on countries that could develop software products at lower cost than in-house development. This information resulted in significant cost savings for the Web Services department, Created department standards for business requirement documentation and technical specifications, Performed usability testing on prototypes to ensure maximum ease of use and good design, Initiated offshore pilot project proofs of concept, prepared and coordinated proposals, confidentiality agreements and compliance forms for international vendors, Project Lead in the automation of customized adhoc reports which resulted in more efficient project status meetings and better communications regarding development issues, Project Lead in the development of a Skills Database for Web Services employees, Created and customized Executive Summary Reports used for presentation to senior management, Served as a key team member for several marketing initiatives for the Vice President of Web Services.

PROJECT MANAGER

MERCK-MEDCO MANAGED CARE, INC.
Franklin Lakes, USA
01.1999 - 01.2000
  • Support in the development and project planning for a new sophisticated ad hoc query and reporting tool for client/server database environment.
  • New system will allow non-programmers to extract client related data and interact with the database with relative ease.
  • Serving as liaison between clients and development teams.
  • Selected Accomplishments: Responsible for promoting and implementing a new reporting application in service centers across the United States, Coordinate and simultaneously manage multiple projects for national clients, Managing customer relationships and expectations, Work with management on all levels to gather, formulate and communicate system requirements based on client's business needs, Develop system functional specifications and requirement documents, Summarize system specific business rules and other operating conditions, Responsible for installation, training and desk-side support of new client based application, Responsible for defining needs of the client and supervise the delivery of all ad hoc and production reports within time and budget, Provide detailed quality assurance, identify and resolve system issues that would impact the delivery of client analysis files, Conducting interviews and analysis for development of new web-based reporting tool.

SENIOR BUSINESS SYSTEMS ANALYST

AMERICAN INTERNATIONAL GROUP, INC.
Parsippany, USA
01.1995 - 01.1998
  • Project leader responsible for the business analysis, system design, development and implementation for various complex projects in both the Workers Compensation and Property & Casualty lines of insurance.
  • Selected Accomplishments: Designed, promoted and implemented a global workers compensation application in AIG claims service and cost centers, Project Lead for design and development of a global proprietary property and casualty claims processing application, Wrote business requirement documents in order to summarize system specific business rules and other operating conditions, Redesigned and improved upon an existing proprietary property and casualty claims creation application, Designed and developed an on-line diary system, Streamlined workflow to achieve maximum system benefits during implementation of a nationwide training effort, Instrumental in designing custom Intranet based training for new claims processing system. Provided layout design for entry page, format for content pages and specifications for interactive courseware, Liaison for the curriculum department during the development of on-line help documentation, Identified potential issues that may have impacted the business community, which resulted in considerable savings to the claims services division, Team Lead during the creation of User Acceptance test plans that included strategy, inclusions, exclusions, scope as well as testing objectives required by the user community, Performed as trainer and demonstrator in initial 'Train the Trainer' program. Also, provided formal classroom training for end users in service centers throughout the United States, Assisted the Quality Assurance team in formulating critical test objectives to identify and resolve system issues that would impact the implementation of a major worker's compensation application.

BUSINESS SYSTEMS ANALYST

ATLANTIC MUTUAL INSURANCE GROUP
Madison, USA
01.1987 - 01.1995
  • Administrator responsible for analyzing and coordinating (ISO) regulatory documentation for Dwelling Fire, Liability, and Homeowner insurance for 50 USA states.
  • Selected Accomplishments: Developed technical specifications for system enhancements and maintenance, Implemented rate and rule changes involving screen design, testing and updates to mainframe rate tables, Established test requirements and developed test cases, Researched origin of system defects and user reported problems, Provided regional training to user community, Supervised and trained Technical Assistants.

Education

SCRUM Master -

Danube Technologies
01.2007

Web Development Basics -

Rutgers University - Rutgers Internet Institute
01.2000

Systems Analysis and Design / System Development Life Cycle -

SDLC-American Management Association
01.1996

Business Management -

Montclair State University
Montclair, New Jersey

Skills

  • Vendor management and global procurement
  • SAP and Ariba systems
  • GeoEdge VPN platform
  • Payment processing and project management
  • Contract and operations management
  • Process improvement and conflict resolution
  • Supply chain management
  • HTML, DHTML, and SQL
  • FTP and operating systems
  • Microsoft Project and Office Suite
  • Teams, Visio, and Outlook
  • Adobe Photoshop

Timeline

SENIOR MANAGER BUSINESS OPERATIONS

PARAMOUNT GLOBAL
01.2011 - 01.2025

SR. WEB PROJECT MANAGER

THE KNOT, INC.
01.2009 - 01.2010

WEB PROJECT MANAGER

CONDE NAST (DIGITAL)
01.2007 - 01.2009

PROJECT MANAGER

MORGAN STANLEY
01.2003 - 01.2005

SOURCING MANAGER

MORGAN STANLEY
01.2000 - 01.2002

PROJECT MANAGER

MERCK-MEDCO MANAGED CARE, INC.
01.1999 - 01.2000

SENIOR BUSINESS SYSTEMS ANALYST

AMERICAN INTERNATIONAL GROUP, INC.
01.1995 - 01.1998

BUSINESS SYSTEMS ANALYST

ATLANTIC MUTUAL INSURANCE GROUP
01.1987 - 01.1995

SCRUM Master -

Danube Technologies

Web Development Basics -

Rutgers University - Rutgers Internet Institute

Systems Analysis and Design / System Development Life Cycle -

SDLC-American Management Association

Business Management -

Montclair State University

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CHERYL JAMISON