Cheryl Jenkins
Cleveland,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CVS Healthcare
Solon, OH
04.2021 - 12.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
Customer Relations Coordinator
Smartland
Highland Hts, OH
04.2015 - 03.2020
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
- Maintained accurate records of all customer interactions in the company's CRM system.
- Resolved escalated issues from customers in a timely manner while maintaining positive relationships.
- Developed policies for handling difficult or escalated customer issues.
- Coordinated with external vendors regarding supplier contracts related to service delivery.
- Liaised between internal departments and customers in order to resolve any issues quickly.
Education
Bachelor of Arts - Social Work
University of Akron
Akron, OH08-2014
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Order Processing
- Escalation management
- CRM Software
- Active Listening
- Service Upselling
- Computer Proficiency
Timeline
Customer Service Representative
CVS Healthcare
04.2021 - 12.2023
Customer Relations Coordinator
Smartland
04.2015 - 03.2020
Bachelor of Arts - Social Work
University of Akron
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