Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Jiffo

Summary

Dallas, Texas SUMMARY experienced results-driven luxury sales and marketing manager in the travel industry with over 15 years' experience. Maximized profit potential by cultivating and maintaining strong relationships with existing accounts and strategically identifying new business opportunities. Self- motivated individual offering excellent presentation and coaching skills. Work well in diverse team settings, handling multiple tasks to meet important deadlines.

Overview

12
12
years of professional experience

Work History

Learning and Development Representative

Virgin Voyages
Dallas, TX
01.2022 - Current

Conducted webinars and organized

Worked with Trade to build brand awareness with education platform.

National Account Manager

Regent Seven Seas Cruises
Miami, FL
01.2018 - 09.2019
  • Establish effective Marketing Plans and Sale Strategies with National Account Headquarters and any agency member for co-ops funds that are committed to and include: Direct mail, e-mail blast, electronic or conventional advertisements
  • Resulting in meeting or exceeding 98% of established revenue goals
  • Identify and cultivate new business opportunities with existing National Account partners as well as new potential agency partnerships to extend market penetration and brand awareness
  • Conducted quarterly webinars and weekly communication of offers and news and messages pertinent to agency community
  • Effectively utilized the sales co-op funding budget to create marketing campaigns and drive additional sales to the company with a focus on the ROI
  • Conduct staff training to familiarize travel partners with the Regent product to effectively sell to the appropriate target customer
  • Seek out and close affinity or promotional group business as well as assist agencies in identifying group opportunities.

Business Development Manager

Regent Seven Seas Cruises
Miami, FL
01.2016 - 01.2018
  • Establish effective Marketing Plans and Sale Strategies with any agency that co-ops funds that are committed to and include: Direct mail, e-mail blast, electronic or conventional advertisements
  • Identify and cultivate new business opportunities with existing partners as well as new potential partnerships to extend market penetration and brand awareness
  • Achieved no less than a 98%of established revenue goal 2 years straight
  • Conducted quarterly webinars and weekly communication of offers and news and messages pertinent to agency community
  • Effectively utilized the sales co-op funding budget to create marketing campaigns and drive additional sales to the company with a focus on the ROI
  • Conduct staff training to familiarize travel partners with the Regent product to effectively sell to the appropriate target customer
  • Conduct consumer events with the agency to offer potential Regent sales
  • Seek out and close affinity or promotional group business as well as assist agencies in identifying group opportunities
  • Daily utilization of Salesforce for weekly reporting and documentation for CRM and tracking progress
  • National event planning which included:
  • Coordinate employee attendance with executive management
  • Create customized Excel time-line agenda for all Regent events and presenters & attendees for trade show locations and times, to be share with attending management
  • Create and coordinate with executive management on strategic guest invitations for events

Regional Sales Manager / Discover

World Marketing
Fort Lauderdale, Florida
10.2010 - 01.2016
  • Review revenue productivity of the agency and establish specific revenue targets
  • Represented various travel industry suppliers
  • Hotels, Car rental, Cruise lines
  • Responsible for driving revenue and occupancy production by executing Sales and Marketing Plan strategies to effectively grow market share understanding the individual strengths with each account
  • Proactively communicate promotions for each brand
  • Skilled identifying issues and developing successful approaches to resolving problems
  • Represented various companies specific to the Travel Industry
  • Team player who collaborates with others to accomplish stated goals and objectives while building constructive partnerships.

Travel Advisor

WMPH
Delray Beach, Florida
04.2010 - 04.2012
  • Make professional, accurate, cost effective vacation plans for clients while providing excellent customer service
  • Achieved Established strong relationships with all the major cruise lines
  • Attained top producer status for the entire term of employment and in top 20% of overall company and achieved million-dollar producer status.

Travel Advisor

CruiseShipCenters
Weston, FL
04.2009 - 04.2010
  • I was a part of the launch of the very first Expedia CruiseShipCenters in the US
  • Promoted groups for major cruise lines
  • Responsible for developing and building data base
  • Communicated to my data base regularly promotions and sales programs
  • Strengthened relationships with clientele with frequent contact.

Education

Associate of Arts - Business Administration

Delaware County Community College
1981

Skills

  • Exceptional organizational and administrative skills
  • Exceptional presentation skills
  • Effective Sales Training and Development
  • Strong understanding of the luxury travel market
  • Capable of multi-tasking and working in a fast-paced environment
  • Proficiency with
  • Word, Excel, Microsoft Outlook and PowerPoint
  • Proven ability to achieve sales objectives
  • Skilled at problem solving and decision making and tactfully handling challenges and finding creative solutions to move business forward

Timeline

Learning and Development Representative

Virgin Voyages
01.2022 - Current

National Account Manager

Regent Seven Seas Cruises
01.2018 - 09.2019

Business Development Manager

Regent Seven Seas Cruises
01.2016 - 01.2018

Regional Sales Manager / Discover

World Marketing
10.2010 - 01.2016

Travel Advisor

WMPH
04.2010 - 04.2012

Travel Advisor

CruiseShipCenters
04.2009 - 04.2010

Associate of Arts - Business Administration

Delaware County Community College
Cheryl Jiffo