Cheryl Johns
Greer,S.C.
Summary
Healthcare professional specializing in customer service and patient care. Proven ability to enhance communication between patients and medical teams, ensuring seamless healthcare coordination. Committed to delivering high-quality support and improving patient experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Float Staff Member
WAKE FOREST UROLOGY
GreensboroE, North Carolina
04.2003 - 02.2005
- Supported medical staff in patient check-in and appointment scheduling to streamline operations.
- Collaborated with team members to enhance patient flow and reduce wait times.
- Documented patient information accurately in electronic health records system.
- Welcomed customers at front desk and evaluated their needs to provide tailored service.
- Adhered strictly to departmental policies and procedures concerning float staff activities.
- Ensured compliance with safety regulations while working around hazardous materials or equipment.
- Participated actively in weekly meetings with store management personnel concerning upcoming promotions or events. Worked in medical records and assisted in transferring medical records from paper to computer
Managed Care Coordinator
CINDI SHARPE
Greensboro, NC
05.1995 - 04.2003
- Collaborated with healthcare providers to improve service delivery outcomes.
- Facilitated communication between patients and medical teams to ensure clear understanding of care plans.
- Coordinated with insurance companies to verify accurate patient coverage information.
- Streamlined communication between patients and medical teams to enhance patient experience.
Education
LICENSED IN SC FOR HEALTH AND LIFE INSURANCE -
ON LINE COURSE FOR HEALTH AND LIFE INSURANSANCE
Greer, SC12-2025
High School Diploma -
HORSEHEADS HIGH
Horseheads, NY06-1967
Some College (No Degree) -
TIDEWATER COMMUNITY COLLEGE
Troy, NYSkills
- Care coordination
- Electronic health records management
- Insurance reimbursement processing
- Office management and coding
- Customer service and patient care
- Team collaboration
- Communication skills
Certification
HEALTH AND LIFE INSURANCE IN THE STATE OF SC
Timeline
Float Staff Member
WAKE FOREST UROLOGY
04.2003 - 02.2005
Managed Care Coordinator
CINDI SHARPE
05.1995 - 04.2003
LICENSED IN SC FOR HEALTH AND LIFE INSURANCE -
ON LINE COURSE FOR HEALTH AND LIFE INSURANSANCE
High School Diploma -
HORSEHEADS HIGH
Some College (No Degree) -
TIDEWATER COMMUNITY COLLEGE