Summary
Overview
Work History
Education
Skills
Avid pickleball player
Timeline
Generic

Cheryl Johnson

Thousand Palms,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have a deep love for animals, plants and conservation. I have an eagerness to be in an environment with others who share these same passions. I strongly believe in a very high level of customer satisfaction and possess the necessary skills to make it happen.

Overview

23
23
years of professional experience

Work History

Realtor

Premier Agent Network
04.2013 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Compared recently sold area properties to determine competitive market prices.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.

Department Manager

Baron's Market
03.2010 - 05.2013
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

JTS Inc.
04.2001 - 03.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Researched job opportunities, assisted with costs analysis, prepared and presented bids and proposals.
  • Tracked employee hours, calculated payroll and maintained payroll records.
  • Handled paperwork, processed invoices, maintained databases.




Education

No Degree - Business Administration

Grand Valley State University
Allendale, MI

Associate of Science - Business Administration

University of Phoenix
Online Campus

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Property Marketing
  • Certified Probate Specialist
  • Able to identify potential issues and find effective solutions quickly

Avid pickleball player

I was a former semi-professional racquetball player that won two national outdoor titles, many local & regional tournaments,  and I managed leagues and gave lessons for multiple clubs.  Pickleball was an easy and natural transition.  I have medaled in many local and regional tournaments.  I have a great love of the sport and play as often as I am able.  I believe that playing sports require fast thinking and quick decisions, and enhances problem-solving abilities.  It provides opportunities to resolve conflicts and find solutions collaboratively.  

Timeline

Realtor

Premier Agent Network
04.2013 - Current

Department Manager

Baron's Market
03.2010 - 05.2013

Office Manager

JTS Inc.
04.2001 - 03.2006

No Degree - Business Administration

Grand Valley State University

Associate of Science - Business Administration

University of Phoenix

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Cheryl Johnson