Cheryl Johnson
Collierville,TN
Summary
Dynamic Office Administrative Assistant with proven expertise at Dowden, Worley, Jewell & Olswing PLLC. Skilled in data entry and verbal communication, I enhanced client satisfaction by promptly addressing inquiries. As a Warranty Administrator at American Financial, I ensured accurate claim submissions, significantly reducing rejections and improving service delivery through effective collaboration.
Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations. Ready to use and develop my skills in office software and document management in Office Administrative Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Dowden, Worley, Jewell & Olswing PLLC.
05.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved client satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Warranty Administrator
American Financial
06.2021 - 05.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Education
Business Administration
Collierville High
Collierville, TN05-2003
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Document preparation
Accomplishments
- Responded to over [Number] customer inquiries each day.
- Assisted management with the training of [Number] new staff members.
- Managed daily schedules and sales leads for [Number] senior and junior loan officers.
Certification
- Certified Notary
Languages
English
Full Professional
Timeline
Office Administrative Assistant
Dowden, Worley, Jewell & Olswing PLLC.
05.2022 - 09.2024
Warranty Administrator
American Financial
06.2021 - 05.2022
Business Administration
Collierville High
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