Cheryl Jones
Pinetops,NC
Summary
Dynamic Team Leader efficiently oversees operations and equipment to meet daily goals. Skilled in mechanical maintenance and basic repairs, equipment setup and optimization of team talents. Proven background in producing exceptional work. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Reliable employee seeking warehouse position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
48
48
years of professional experience
Work History
Team Leader
QVC Distribution Center
Rocky Mount , NC
2006.07 - 2022.02
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Positioned as go-to person for up to 60 staff members, troubleshooting complex administrative and training issues promptly.
- Cross-trained and provided back up for customer service managers.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Participated in cross-functional team-building activities.
- Initiated timely response to emails, voicemails and written correspondence.
- Maximized efficiency by removing safety hazards and debris from work areas.
Pending Clerk
QVC Distribution Center
Rocky Mount , NC
2006.07 - 2022.02
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Supported financial operations by managing tax drawers and researching variances.
- Received and routed business correspondence to correct departments and staff members.
- Reviewed order data to verify transactions and shipping dates.
- Interacted with customers by phone, email or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Recognized shipping issues prior to escalation and applied appropriate techniques for effective resolution.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to C-Wms database.
- Managed multiple projects simultaneously using organizational and analytical skills.
Warehouse Packer
QVC Distribution Center
Rocky Mount , NC
2006.07 - 2022.02
- Created shipping labels to complete daily order processing.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Transported shipments from warehouse to trucks using forklifts.
- Built and wrapped pallets to secure shipment with freight carriers.
- Labeled and shrink-wrapped pallets for shipment.
- Loaded merchandise into specific packages suited for product dimensions.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Reviewed orders to verify products met specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Used protective equipment such as moving pads and plastic wrap to prevent product damage.
- Operated manual pallet jacks and forklifts to move and store materials.
- Packed, weighed and shipped items per customer specifications.
- Used Manhattan and C-Wms software to document information relating to receipt, storage and distribution of materials.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Teacher's Assistant
Edgecombe County Public Schools
Tarboro , NC
2005.08 - 2006.06
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Handed out classroom materials, like pencils, paper and crayons.
- Organized and guided skills practice, research and memorization tasks for students.
- Worked with lead teacher to monitor class schedule and take attendance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
- Reviewed lesson material with students individually or in small groups.
- Assessed student assignments to check quality and completeness before submission for grading.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Supported instructor with test administration, curriculum development and assignment grading.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Elementary Education
East Carolina University
Greenville, NC2008
Associate of Arts - Early Childhood Education
Edgecombe Community College
Tarboro, NC2004
High School Diploma -
Tarboro High School
Tarboro, NC1992
Skills
- Daily workflow improvement
- Safety processes and procedures
- Knowledgeable in Manhattan and C-Wms systems.
- Staff education and training
- Performance improvement
- Key performance indicators
- Employee Evaluation
- Multitasking Abilities
- Written Communication
- Good Telephone Etiquette
- Active Listening
- Interpersonal Communication
Timeline
Team Leader
QVC Distribution Center
2006.07 - 2022.02
Pending Clerk
QVC Distribution Center
2006.07 - 2022.02
Warehouse Packer
QVC Distribution Center
2006.07 - 2022.02
Teacher's Assistant
Edgecombe County Public Schools
2005.08 - 2006.06
Elementary Education
East Carolina University
Associate of Arts - Early Childhood Education
Edgecombe Community College
High School Diploma -
Tarboro High School