Cheryl Jones
Summary
Accomplished District Technology Director at Tom Bean Independent School District, adept in enhancing team collaboration and managing budgets effectively. Demonstrated expertise in MS Office and network troubleshooting, alongside strong problem-solving and organizational skills. Achieved increased productivity through innovative solutions, with a proven track record of negotiating favorable vendor contracts and ensuring regulatory compliance.
Overview
34
34
years of professional experience
Work History
District Technology Director
Tom Bean Independent School District
10.1997 - 11.2024
- Oversaw and managed the school district's Information Technology Systems and technology activities, including the development and administering of the District technology plan.
- Assessed malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations, filtering devises, security, and proper use.
- Designed appropriate technical training materials or workshops the purpose of training school district employees in the use of computer applications.
- Managed the development of the school district local area networks for the purpose of ensuring the efficient growth and development of productivity.
- Served as a consultant to District staff and assisted in the use of technology to support instruction and integrate with the District's curriculum and instill in students the concepts of discovery, research and experimentation through technology.
- Developed school district Information Technology procedures and revised as necessary to ensure internal and external quality controls.
- Provided leadership and technical support for the purpose of developing and maintaining an efficient, unified and fully integrated technology system.
- Engaged in trouble-shooting and problem solving to diagnosis problems with the school district's computer network systems, hardware, software, and took corrective action as needed.
- Researched computer hardware and software applications, vendors, consultants and current technology for the purpose of being knowledgeable on trends, ensuring availability of instructional materials, and recommending applications and purchases.
- Handled all questions from employees regarding the use of the school district's computer network systems for the purpose of resolving issues and implementing corrective measures.
- Maintained and ensured the reliability of key operating data and databases.
- Maintained records relating to inventory, repair and use of school district computer equipment.
- Composed or generated a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
- Recommended policies, procedures and/or actions for the purpose of providing direction for the school district's IT function and to ensure the computer network system is meeting school district needs.
- Managed and supervised all employees in responsibility areas, including the training, professional development and evaluation of staff.
- Continued to acquire professional knowledge by attending seminars, workshops or professional meetings, or by conducting research.
Insurance Claims Representative
Cigna
01.1991 - 01.1995
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Followed up on denied claims to verify timely patient payment and resolution.
- Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
- Maintained confidentiality of patient finances, records, and health statuses.
- Contributed to positive team morale through active participation in department meetings, offering constructive feedback, and supporting colleagues when needed.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
- Ensured compliance with all applicable regulations by maintaining strict adherence to HIPAA guidelines and company protocols when handling sensitive patient information.
- Monitored and updated claims status in claims processing system.
Education
Associate of Applied Science - Elementary Education
Grayson College
Denison, TXSkills
- In-depth knowledge of, and ability to use, MS Office Standard (Outlook, Word, Excel, PowerPoint, Access), including most current and previous versions
- Knowledge of PC and MAC hardware and software
- Knowledge of sound practices in network troubleshooting
- Ability to problem-solve and prioritize a variety of support questions and user needs
- Organizational and time management skills
- Ability to report work orally or in writing to supervisor as required
- Ability to carry out instructions furnished in written or oral form, and to work with minimum supervision
- Ability to train employees and lead them through changes in procedures, etc
- Ability to work with a diverse group of individuals
- Ability to maintain confidentiality of information regarding school district financial and other information
- Ability to establish and maintain cooperative working relationships with others contacted in the course of work
- Teamwork and consensus-building skills
- Ability to supervise employees and provide clear direction, goals and objectives in a respectful manner
Timeline
District Technology Director
Tom Bean Independent School District
10.1997 - 11.2024
Insurance Claims Representative
Cigna
01.1991 - 01.1995
Associate of Applied Science - Elementary Education
Grayson College
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