Cheryl Kennedy
Litchfield Park,AZ
Summary
Results-driven professional with extensive customer service and administrative experience. Skilled in problem-solving, communication, and multitasking in fast-paced environments. Proven ability to adapt quickly, and learn new procedures with ease. Committed to delivering exceptional service, and improving operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Waste Connections, Inc.
12.2022 - 12.2024
- Answered incoming calls in a call center environment.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Administrative/Personal Assistant
Dianna Dalton Daily-Realtor
Colorado Springs , CO
03.2022 - 12.2022
- Same as previous employment term from Nov 2018 - Dec2019
Sterile Processing Technician-Certified
Centura Health-Saint Francis Medical Center
01.2020 - 02.2021
- Responsible for decontamination, assembly, sterilization, and storage of reusable medical and surgical instruments and supplies.
Administrative/Personal Assistant
Dianna Dalton-Daily, Realtor
Colorado Springs, CO
11.2018 - 01.2020
- Created sales contracts.
- Assisted in planning and coordinating events, from small meetings to large gatherings.
- Organized and maintained filing systems, both paper and electronic.
- Composed routine correspondence, memos, letters and other documents as necessary.
- Provided personal support to the owner, including errand running and personal shopping.
- Organized work projects around client's house.
- Updated and maintained databases with current information
- Scheduled appointments for home showings and contractors.
Total Loss Claims Adjuster
California Casualty Insurance Company
11.2004 - 06.2018
- Obtained and maintained required Property and Casualty adjuster licenses
- Ensured vehicles/vessels were moved to appropriate salvage facilities or storage free locations
- Received and reviewed total loss and title documents from vehicle owners, contacted lienholder for payoff information, and issued total loss payments.
- Reviewed invoices for claims related expenses and issued payments accordingly
- Managed a large case load of total loss claims efficiently and effectively.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Calculated and authorized payment of claims within designated authority level.
- Assessed vehicle values based on market value, depreciation, age and condition of the vehicle.
- Utilized claim handling software to document and manage claim files efficiently.
- Verified accuracy of all information associated with the claim prior to issuing payments.
- Communicated effectively with policyholders and claimants, providing updates and explaining claim processes.
- Attended industry conferences, seminars, webinars related to Total Loss Claims Adjusting.
- Analyzed auto repair estimates, photographs and other documents related to the claim.
- Updated and maintained databases with current information.
Education
Certificate in Sterile Processing Technician -
Front Range Community College
Westminster, CO05.2020
Skills
- Customer service
- Typing 45 wpm
- Microsoft Word
- Fax, scanner, copier
- 10-key
- Filing
- Data entry
- Cash handling
- Event Planning
- Adaptability and flexibility
- Call center experience
- Hospital experience
- Billing adjustments
- Payment processing
- Problem solving
- Active listening
- Time management
- Punctuality and reliability
- Courteous demeanor
Timeline
Customer Service Representative
Waste Connections, Inc.
12.2022 - 12.2024
Administrative/Personal Assistant
Dianna Dalton Daily-Realtor
03.2022 - 12.2022
Sterile Processing Technician-Certified
Centura Health-Saint Francis Medical Center
01.2020 - 02.2021
Administrative/Personal Assistant
Dianna Dalton-Daily, Realtor
11.2018 - 01.2020
Total Loss Claims Adjuster
California Casualty Insurance Company
11.2004 - 06.2018
Certificate in Sterile Processing Technician -
Front Range Community College
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