Cheryl Kennedy-Gough

Expertise in product sorting, staging, and dispatching.

Facilitated effective transfer of packages through auto-sal for seamless sorting operations.

Coordinated with line straighteners to maintain fast-paced, incident-free package movement.

Successfully guided new employees to excel in picking, packing, and sortation.

Supervised associates to ensure conformity with safety regulations and operational guidelines.

• Boosted employee performance and confidence by providing regular constructive feedback and coaching.
• Implemented innovative teaching methods, resulting in increased student comprehension and retention.
• Streamlined onboarding process for new hires, ensuring smooth transition into company culture.

• Greeted customers, answered phones and booked appointments.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Performed chemical treatments such as perms and relaxers.
• Applied highlights, lowlights or other coloring techniques.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Assisted other stylists with busy periods in the salon.
• Demonstrated knowledge of health and safety regulations in the workplace.
• Tracked inventory of supplies used for styling services.

• Provided leadership and supervision to a team of hairstylists.
• Maintained accurate records of staff performance, client feedback and inventory.
• Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
• Trained new hairstylists in proper techniques for cutting, coloring, styling and chemical treatments.
• Ensured that all stylists followed safety protocols when working with clients.
• Conducted regular performance reviews to ensure quality standards were met by all staff members.
• Managed bookkeeping tasks related to payroll, taxes and other financial matters.
• Analyzed trends in the beauty industry to develop innovative services catering to current consumer demands.
• Negotiated contracts with vendors providing supplies such as hair color products and styling tools.
• Recruited qualified candidates for open positions within the salon's staff roster.
• Resolved customer complaints promptly while maintaining a high level of professionalism.
• Performed administrative duties such as creating employee schedules, ordering supplies and preparing reports.
• Advised senior management on best practices for improving efficiency across multiple departments within the salon.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
• Trained and mentored team members to achieve optimal performance and meet challenging business targets.
• Supervised banking procedures, cash flow and accounting processes.
• Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
• Enforced safety procedures in accordance with facility policies and government regulations.