Cheryl Krug
Upperco,MD
Summary
Proven track record in boosting sales and client retention, notably at Twin State Salon Supply, through expert customer relationship management and product promotions. Leveraged door-to-door sales experience and effective negotiation to expand market share. Known for goal-oriented approach and ability to cultivate lasting client relationships, ensuring sustained business growth. Resilient Direct Sales Representative offering over 30 years of salon experience. Exceptional negotiator and persuasive communicator with demonstrated track record of success in salon supply sales. Dynamic outside sales representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
Work History
Direct Sales Representative
Twin State Salon Supply
01.2021 - 07.2024
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape.
- Stayed abreast of industry trends by attending relevant conferences, workshops, networking events, thereby enhancing overall sales acumen.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Met customers in businesses to discuss and demonstrate products.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Increased market share with effective prospecting and lead generation tactics.
Cosmetologist
Self
01.2012 - 01.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Cosmetologist
A Final Touch
01.1996 - 01.2012
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Education
License of Cosmetology - Cosmetology
Westminster Beauty School
Westminster, MDSkills
- Customer Acquisition
- Door-to-door sales experience
- Goal-Oriented
- Effective negotiation
- Product Sales
- [Product or Service] expertise
- Sales Documentation
- Business growth and retention
- Customer Relationship Management
- Product Demonstration
- Product Promotions
Timeline
Direct Sales Representative
Twin State Salon Supply
01.2021 - 07.2024
Cosmetologist
Self
01.2012 - 01.2021
Cosmetologist
A Final Touch
01.1996 - 01.2012
License of Cosmetology - Cosmetology
Westminster Beauty School
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