Summary
Overview
Work History
Education
Skills
Accomplishments
Skillshighlights
Certification
Timeline
CHERYL K. SMITH THIBODEAUX

CHERYL K. SMITH THIBODEAUX

Desoto,Texas

Summary

Dedicated and ambitious professional with a proven track record in the medical field and customer service industry. Known for adaptability, a strong work ethic, and a willingness to embrace new challenges, I excel in both collaborative and independent work environments. Committed to continuous learning and personal growth, I seek a role where I can contribute my skills and enthusiasm to deliver exceptional results while advancing professionally.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Manager

RAS
01.2018 - Current
  • Facilitate high-quality enrichment programs for children utilizing our proprietary Disguised Learning curriculum
  • Recruit, train, and mentor a dedicated team committed to creating a safe, enjoyable, and engaging environment
  • Collaborate closely with school principals and staff to enhance and complement the overall instructional experience
  • Represent the Right At School brand by actively participating in community events, such as Back-to-School initiatives, Right Club Gives Back, Field Day, and more
  • Ensure compliance with safety protocols and maintain accurate program documentation and supervision standards

Patient Access Representative

Heritage Southwest Medical Group
01.2015 - 01.2018
  • Managed incoming calls from external facilities, efficiently handling authorization requests for office visits
  • Scheduled patients for external procedures and issued necessary authorizations for all required tests
  • Verified insurance coverage for patients, ensuring accuracy and compliance with provider requirements
  • Updated and maintained patient demographic information in the system, ensuring records were accurate and up-to-date
  • Delivered exceptional support to patients and external facilities, ensuring seamless coordination of appointments and procedures

Assistant

Clinical Neuroscience Center
01.2012 - 01.2015
  • Provided daily administrative support to the doctor, including verifying insurance coverage and obtaining preauthorizations for procedures prior to patient visits
  • Managed daily business office functions, ensuring accurate completion of fee tickets and totaling charges for timely submission of claims to insurance companies
  • Collected co-pays and deductibles, ensuring outstanding balances were addressed prior to patient appointments
  • Coordinated scheduling for patients' external procedures, such as MRI, CT scans, and lab work, to ensure seamless care
  • Efficiently managed prescription requests by communicating with pharmacies to fulfill patient needs

Dispatcher II

Triple AAA
01.2007 - 01.2012
  • Coordinated and dispatched service requests to Independent Contract Stations (ICS) efficiently and accurately
  • Assigned calls to appropriate stations based on demographic data and service needs
  • Continuously monitored calls assigned to groups, ensuring timely service delivery without delays
  • Communicated company guidelines, service options, and tailored solutions to clients with clarity and professionalism
  • Ensured seamless service delivery by proactively addressing potential issues and maintaining a customer-centric approach
  • Fostered a positive and exceptional customer experience by upholding high-quality communication standards

Education

High school Diploma - General Course of study

Justin F. Kimball, Dallas, Texas
05.1985
GPA: 3.0

Skills

  • Patient care and support
  • Medical terminology proficiency
  • Appointment scheduling and management
  • Data entry and record-keeping
  • Insurance verification and billing
  • Handle customer inquiries
  • Empathetic and patient-focused care
  • Active listening and conflict resolution
  • Effective verbal and written communication
  • Building rapport with clients and colleagues
  • Adaptability to dynamic work environments
  • Strong work ethic and reliability
  • Eagerness to learn and take on new challenges
  • Resilience and stress management skills
  • Typing 50-55wpm 10-key by touch
  • Data Entry 9580ks LYTEC
  • Personnel Computer Misys
  • Auto Dialer Icd-9coding
  • Word perfect 50 HCPCS Coding
  • Lotus 1,2,3, Windows
  • HIPPA Compliant CPT-Coding

Accomplishments

  • Certified Substitute Teacher through Region-10, providing effective classroom management and fostering a positive learning environment.
  • Foster parent dedicated to supporting disadvantaged youth, offering guidance, stability, and care to promote their wellbeing.

Skillshighlights

  • Patient care and support
  • Medical terminology proficiency
  • Appointment scheduling and management
  • Data entry and record-keeping
  • Insurance verification and billing
  • Handle customer inquiries
  • Empathetic and patient-focused care
  • Active listening and conflict resolution
  • Effective verbal and written communication
  • Building rapport with clients and colleagues
  • Adaptability to dynamic work environments
  • Strong work ethic and reliability
  • Eagerness to learn and take on new challenges
  • Resilience and stress management skills

Certification

CPR-certified

Licensed Foster parent 21+ years

Timeline

Program Manager - RAS
01.2018 - Current
Patient Access Representative - Heritage Southwest Medical Group
01.2015 - 01.2018
Assistant - Clinical Neuroscience Center
01.2012 - 01.2015
Dispatcher II - Triple AAA
01.2007 - 01.2012
Justin F. Kimball - High school Diploma, General Course of study

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CHERYL K. SMITH THIBODEAUX