Cheryl Kuba
Port Charlotte
Summary
I am a dependable individual with extensive experience in front desk operations and customer service. Skilled in problem-solving, listening to customers' needs, and aiming to enhance guest experiences at Norm Reeves Superstore.
Overview
18
18
years of professional experience
Work History
Reservations/ Front Desk/ Cowboy Church Officiant
Winding River Resort - Seasonal
Grand Lake, CO
05.2016 - 10.2025
- Contributed to increased guest satisfaction by leading engaging tours of the ranch property, sharing historical anecdotes, and answering questions about daily activities and operations.
- Contributed to a welcoming atmosphere for guests by offering friendly assistance, and ensuring their overall satisfaction during visits.
- Provided exceptional service during Sunday non denominational services, and special events such as celebrations of life and weddings at the ranch.
Sales Associate
Hipnotique Boutique -Seasonal
Punta Gorda, FL
12.2015 - 05.2016
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
Front Desk Operations - Holiday Help
Unites States Postal Service
Punta Gorda, FL
12.2015 - 01.2016
- Demonstrated respect, friendliness, and willingness to help postal customers during the holiday season.
- Assisted with day-to-day operations, selling stamps, helping customers with packaging, and working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Regional Director
LivHome Home Care
03.2008 - 09.2013
- Directed regional operations over five state branch offices to enhance service delivery and client satisfaction.
- Implemented strategic initiatives to improve caregiver recruitment and retention rates.
- Collaborated with local agencies and staff to expand service offerings and community outreach efforts.
Education
Bachelor of Arts - Broadcast Communications
Western Illinois University
Macomb, ILMaster of Science - Gerontology
Northeastern Illinois University
Chicago, ILSkills
- I am interested in a Part Time position (preferred) serving customers of Norm Reeves Superstore by offering the Courtesy Shuttle services, and in the capacity of Greeter
- I have an impeccable driving record, without a violation for the past 40 years My dad owned a driving school in Chicago, and taught First Lady Nancy Reagan how to drive He instilled excellent driving skills in me
Qualifications
- In my driving history, I have exclusively owned Hondas, with one exception
- I believe I can offer a welcoming presence to Customers at Norm Reeves Superstore
- I have been consistently happy with the service and attention to detail in getting my own Honda serviced at Norm Reese Super Store
Author/Publications
Navigating the Journey of Aging Parents: What Care Receivers Want - 2006
21 Life Skills for the Desperate Family Caregiver -2009
Timeline
Reservations/ Front Desk/ Cowboy Church Officiant
Winding River Resort - Seasonal
05.2016 - 10.2025
Sales Associate
Hipnotique Boutique -Seasonal
12.2015 - 05.2016
Front Desk Operations - Holiday Help
Unites States Postal Service
12.2015 - 01.2016
Regional Director
LivHome Home Care
03.2008 - 09.2013
Bachelor of Arts - Broadcast Communications
Western Illinois University
Master of Science - Gerontology
Northeastern Illinois University