Cheryl LaPoint
Gilman,VT
Summary
Seasoned Processor successful at receiving, entering and routing data. Offering twenty years of related experience and familiarity with company operating procedures.
Overview
37
37
years of professional experience
Work History
Outbound Processor/Order Processor
Littleton Coin Company
Littleton , NH
2004.04 - Current
- Checked quality of finished coin rolls before packaging them for shipment or storage.
- Kept work area clean, organized, and free from debris.
- Picked and packed customers orders and sent to them
- Process mail orders
- Process advertisements
- In-coming mail (sort in coming mail by department and count the pieces in appropriate batch number.
Assistant Manager
McDonald's Restaurant
Lancaster , NH
1987.07 - 2004.04
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Concord High School
Concord, VT1991-06
Skills
- Multitasking and Organizing
- Data Entry
- Continuous Improvement
- Picking orders
- Materials Inspection
- Handheld Scanners
- Shipping procedures
- Preparing boxes
- Shipment Processing
- Preparing packages
- Releasing orders
- Returns processing
- Deadline Management
- Safety practices
- Data entry skills
- Order Picking
- Following pick sheets
Timeline
Outbound Processor/Order Processor
Littleton Coin Company
2004.04 - Current
Assistant Manager
McDonald's Restaurant
1987.07 - 2004.04
High School Diploma -
Concord High School
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