Cheryl Ledgerwood
Lake Forest,CA
Summary
Versatile Support Specialist with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Franchise Support Specialist
TeamLogic IT
01.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
Customer Care and Reservations Specialist
Girl Scouts of Orange County
04.2022 - 10.2022
- Responsible for 5 program centers and 2 activity centers reservation system
- Primary point of contact for all inquiries.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
Entrepreneurship Specialist
Girl Scouts Council of Orange County
01.2019 - 04.2022
- Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.
- Fostered a collaborative work environment by promoting open communication among team members and encouraging creative problem-solving techniques.
- Developed comprehensive strategic plans for long-term business success, assessing market trends and identifying areas for potential growth.
- Built lasting relationships with key industry influencers, resulting in valuable partnerships and strategic alliances.
- Delivered engaging presentations at industry events sharing insights into entrepreneurship strategies to contribute positively within the community of entrepreneurs.
- Mentored team members on best practices in entrepreneurship, fostering an environment of continuous learning and growth.
- Enhanced brand recognition by creating high-quality marketing materials that showcased unique product offerings.
Product Sales Administrative Assistant
Girl Scouts Council of Orange County
03.2017 - 12.2018
- Manages data in Product Sale software system; compiles reports; prepares payment approvals and completes records, forms and documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant / Data
Eastridge Workforce Solutions
12.2016 - 03.2017
- Maintained company manuals, resources, client data, training records and other items as directed.
Assistant Service Advisor
Santa Margarita Ford
09.2016 - 12.2016
- Suggested add-on services that would be helpful to customers and improve bottom line.
Receptionist / Administrative Assistant
Accell Property Management
06.2016 - 09.2016
- Confirmed appointments, communicated with clients and updated client records.
Administrative Assistant / Customer Service
Eastridge Workforce Solutions / AppleOne
03.2015 - 06.2016
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
Community Services Representative
First Service California
02.2007 - 05.2014
- Primary contact for residents (approximately 14,000) to assist in interpretation of governing documents and architectural application and submittal process.
Skills
- Scheduling and Calendar Management
- Invoicing
- Multi-Line Phone Systems
- Data Entry and Database Software
- Event Planning
- Microsoft Office Suite
- Expense Reports
- Sales Training
- Banking
- Salesforce
- Hospitality
- Travel Planning
- Communication skills
- Customer service
- Project Management
- Office Management
- Remote Support
- Customer Relationship Management
- Training
- Activity Planning
- SLA Compliance
- Telecommunications Knowledge
- Ticket management
- Attention to Detail
- Highly Professional
- Friendly and Patient
- Active Listening
Timeline
Franchise Support Specialist
TeamLogic IT
01.2023 - Current
Customer Care and Reservations Specialist
Girl Scouts of Orange County
04.2022 - 10.2022
Entrepreneurship Specialist
Girl Scouts Council of Orange County
01.2019 - 04.2022
Product Sales Administrative Assistant
Girl Scouts Council of Orange County
03.2017 - 12.2018
Administrative Assistant / Data
Eastridge Workforce Solutions
12.2016 - 03.2017
Assistant Service Advisor
Santa Margarita Ford
09.2016 - 12.2016
Receptionist / Administrative Assistant
Accell Property Management
06.2016 - 09.2016
Administrative Assistant / Customer Service
Eastridge Workforce Solutions / AppleOne
03.2015 - 06.2016
Community Services Representative
First Service California
02.2007 - 05.2014
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