Cheryl Levine
Lithia Springs,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining data processes, notably at Delaware North. Expert in Salesforce configuration and CRM software, with exceptional problem-solving and active listening skills. Achieved significant improvements in user experience and operational efficiency, demonstrating a strong commitment to results and customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Delaware North
05.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
Customer Service Representative
Alorica
11.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Integrated third-party applications into existing SAP infrastructure to enhance overall functionality.
- Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
Customer Service Representative
Coca-Cola
02.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved user experience on digital platforms through the integration of user-friendly design elements and features.
- Enhanced user experience by optimizing Salesforce system configurations and customizations
Education
New Manchester High School
Douglasville, GA05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- SAP Module Knowledge
- SAP Workflow Management
- Salesforce Dashboards
- Salesforce proficiency
- Salesforce Configuration
- CRM software proficiency
- Data entry expert
Timeline
Customer Service Representative
Alorica
11.2022 - 01.2023
Customer Service Representative
Coca-Cola
02.2019 - 10.2022
Customer Service Representative
Delaware North
05.2017 - Current
New Manchester High School
Similar Profiles
Shawn FarrarShawn Farrar
Server at Delaware NorthServer at Delaware North
Lily EvansLily Evans
Food and Beverage Team Leader at Delaware NorthFood and Beverage Team Leader at Delaware North
Shallynn MorganShallynn Morgan
Medical Coding and Billing Specialist at Delaware NorthMedical Coding and Billing Specialist at Delaware North
DEEKSHA M.DEEKSHA M.
Customer Service and Operations Associate at Delaware NorthCustomer Service and Operations Associate at Delaware North
Andrew BrownAndrew Brown
Operator Truck Driver at KennesawOperator Truck Driver at Kennesaw