Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheryl Liska

Cheryl Liska

Cheektowaga,NY

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

29
29
years of professional experience

Work History

Cashier/HR Assistant

Wegmans Food Markets
11.2019 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Coordinated employee training programs to improve productivity and performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.

Stay at Home Mom

Home
12.2011 - 11.2019
  • Mediated between my family members to facilitate conflict resolution and build healthy family relationships.
  • Developed education and social programs to provide my kids with knowledge and skills for healthy, productive lives.

Bulk Foods Team Leader

Wegmans Food Market
05.2007 - 12.2011
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Video Team Leader

Wegmans Food Markets
05.2002 - 05.2007
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Full Time Assistant Accounting Office Manager

Wegmans Food Markets
07.1999 - 07.2002
  • Completed weekly payroll for company employees.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Conducted internal audits to verify accuracy and compliance with applicable standards.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Night Manager/Front End FT Coordinator

Wegmans Food Market
05.2000 - 06.2002
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Successfully oversaw and handled all maintenance for front end.

Front End Cashier/Front End Coordinator Part Time

Wegmans Food Markets
10.1994 - 07.1999
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Operated register system to process new purchases.
  • Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Associates - Administrative Assistant

Bryant & Stratton College
Lackawanna, NY
06.1996

High School Diploma -

Frontier Central School
Hamburg, NY
06.1994

Skills

  • Greeting Visitors
  • Keeping Records
  • Personnel Files
  • HR Policies
  • Training Employees
  • Clerical Support

Timeline

Cashier/HR Assistant

Wegmans Food Markets
11.2019 - Current

Stay at Home Mom

Home
12.2011 - 11.2019

Bulk Foods Team Leader

Wegmans Food Market
05.2007 - 12.2011

Video Team Leader

Wegmans Food Markets
05.2002 - 05.2007

Night Manager/Front End FT Coordinator

Wegmans Food Market
05.2000 - 06.2002

Full Time Assistant Accounting Office Manager

Wegmans Food Markets
07.1999 - 07.2002

Front End Cashier/Front End Coordinator Part Time

Wegmans Food Markets
10.1994 - 07.1999

Associates - Administrative Assistant

Bryant & Stratton College

High School Diploma -

Frontier Central School

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