Cheryl Lisner
Earlville,IL
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
18
18
years of professional experience
Work History
Team Lead
Pure Fishing
04.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Quality Control Technician
Plano Molding Company
06.2020 - 04.2021
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
Training Coordinator
Plano Molding Company
11.2017 - 04.2021
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
- Conducted post-training follow-up sessions with employees to reinforce learned concepts and address any lingering questions or concerns.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
- Compiled training handbook and related course materials.
- Established and maintained quality control standards.
Operator
Plano Molding Company
06.2016 - 11.2017
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
Housekeeping
Fox River Resort
05.2016 - 06.2016
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
- Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
Pricing Associate
Meijer
10.2014 - 02.2015
- Conducted regular pricing audits to ensure accuracy and compliance with company policies.
- Managed the implementation of price changes across various channels, ensuring seamless execution and minimal disruption to customers.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Updated merchandise pricing to match new values and special promotional rates.
Head Softlines Adjacency Team Member
Target
08.2006 - 08.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
No Degree - General Studies
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Sandwich Community High School
Sandwich, IL05.2008
Skills
- Coaching and Mentoring
- Customer Focus
- Workplace Safety
- Schedule Management
- Operations Management
- Teamwork and Collaboration
- Work Planning and Prioritization
- Organizational Skills
- Task Prioritization
- Time Management
- Attention to Detail
Timeline
Team Lead
Pure Fishing
04.2021 - Current
Quality Control Technician
Plano Molding Company
06.2020 - 04.2021
Training Coordinator
Plano Molding Company
11.2017 - 04.2021
Operator
Plano Molding Company
06.2016 - 11.2017
Housekeeping
Fox River Resort
05.2016 - 06.2016
Pricing Associate
Meijer
10.2014 - 02.2015
Head Softlines Adjacency Team Member
Target
08.2006 - 08.2014
No Degree - General Studies
Waubonsee Community College
High School Diploma -
Sandwich Community High School
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