Cheryl L. Mills
Coram,USA
Summary
Dedicated and loyal person who strives for excellence. I possess extensive experience in Healthcare Management and supporting individuals with intellectual disabilities. I am team-oriented and can complete desired assignments promptly. Moreover, I have experience in payroll, office management, human resources, billing, and finance. My professional flexibility lends itself to be multifaceted in today's ever-expanding business world
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Administrator
ACLD
08.2023 - Current
- Ensure the needs of all individuals are met through daily communications with Managers and the interdisciplinary team including families, social workers, behavior specialists, nurses, and program administrators
- Ensure that standard operating procedures are followed by all staff, and all staff receive professional development support and supervision
- Ensure oversight of four residences’ program planning, staffing, and ensures compliance with all policies, procedures, and regulations under the direction of the Associate Director
- Completing purchase orders and check request forms for resident needs
- Providing training to Residential Managers on how to effectively work with direct care staff, how to manage challenging employees, how to write an effective and accurate performance review and how to interview and screen potential employees
- Daily review and approval of Medisked notes and monthly summaries
- Ensuring proper staffing for houses to always maintain staffing ratios continuously
- Attending annual/semi-annual meetings for people supported
- Approved employee timesheets and requests for time off in ADP
- Create Staff Action Plans in Medisked
- Review and approve all residential habilitation goals in MEDISKED
- Fill in as Residential Manager when there is a vacancy
Assistant Director of Residential Services
AHRC-Suffolk
02.2022 - 07.2023
- Ensuring the needs of all individuals are met through daily communications with Managers and the interdisciplinary team including families, social workers, behavior specialists, nurses, and program administrators
- Completing purchase orders and advance payment forms for resident needs
- Providing training to House Managers on how to effectively work with direct care staff, how to manage challenging employees, how to write an effective and accurate performance review and how to interview and screen potential employees
- Daily review of medical notes and psychiatric summaries
- Ensuring proper staffing for houses to always maintain staffing ratios continuously
- Attending annual/semi-annual meetings for residents
- Approved employee timesheets and requests for time off in Kronos
- Review and approve all residential habilitation goals in MEDISKED
ICF Assistant Director
RISE Life Services, An Aid to The Developmentally Disabled Company
11.2020 - 02.2022
- Ensures that standard operating procedures are followed by all staff, and all staff receive professional development support and supervision
- Develops, implements, and evaluates client policies, practices, and procedures in conjunction with the Operations Director
- Ensures oversight of each residences’ program planning, staffing, and ensures compliance with all policies, procedures, and regulations under the direction of the Operations Director
- Participated in recruiting, conducted interviews, and makes determination to hire staff
- Responsible for onboarding, supervising, and evaluating staff
- Oversaw the development and implementation of resident’s support/recovery plans, goals, and objectives
- Ensured the maintenance of all training records to meet compliance
- Complies with all regulatory standards set forth by OPWDD, DOH, Medicaid and Mental Hygiene Laws
- Reviewed, and approved all weekly and monthly billing, in Precision Care
- Approved employee timesheets and requests for time off in Paycom
- Communicates effectively, professionally and with a person-centered approach with residents, service providers, and other involved parties including family members and advocates on behalf of both the individuals and the agency
- Serve on committees as required- i.e., Internal Review Committee; Human Rights Committee; Strategic Planning committee
Program Coordinator
RISE Life Services, An Aid to The Developmentally Disabled Company
01.2020 - 11.2020
- Function as a QIDP (Qualified Intellectual Disability Professional) for assigned Sites
- Ensure adequate supervision and staffing of each assigned location based on minimum staffing
- Oversee and provide supportive direction to Residential Managers, Assistant Managers, and staff
- Actively participate in all team meetings (CFA/IDT/OTHER)
- Supervise and approve employee hours including timecards, requests for time off and overtime
- Oversee completion of critical billing documentation
- Review/audit documentation of Individuals’ progress, records, and site-based documents during unannounced visits (fire evac plans, logs, etc.)
- Adhere to mandate policy regarding reporting of incidents as outlined in OPWDD Justice Center reporting
- Approved employee timesheets and requests for time off in Paycom
- Assist in the development of agenda items to be presented to staff in monthly meetings
- Invest in and retain valuable team members
- Participate in internal QI support visits, as well as external surveys/audits
Resident Manager
RISE Life Services, An Aid to The Developmentally Disabled Company
10.2019 - 01.2020
- Provided supervision to Assistant Manager and Direct Support Professionals including, training, supervising, regular staff meetings, weekly schedules, on-going development, and performance evaluations
- Participate in all CFA/IDT meetings
- Develops Plans of Protective Oversight for the residence and everyone we support
- Review, goals and plans on a regular basis for accuracy
- Maintain accounts for the individuals living in the residence, personal allowance
- Review Assistant Manager Checklist on a weekly basis, verifying that information is accurate
- Review all documentation on at least a monthly basis, making recommendations to Assistant Manager for any deficiencies
- Report all incidents to immediate supervisor verbally
- Review all incident reports for accuracy prior to submission
- Provide all follow-up documentation to Program Coordinator
- Submit required documentation to the Human Rights Committee on an annual or as needed basis
- Maintain site in safe, clean, and working order
- Submit Work Order requests for all physical plant issues, as well as purchase requests for supplies needed
- Manage petty cash
- Submitted weekly billing
- Approved employee timesheets and requests for time off in Paycom
- Provide direct training and supervision to staff in all areas of Daily Living Skills, but not limited to self-care skills, meal preparation, household chores, money management
- Ensured staff attend all scheduled training on time and when scheduled
Expenditure Specialist III
Patient Advocate Foundation
11.2017 - 09.2019
- Respond to and process patients’ request for assistance
- Facilitate the claim process to insure accurate and prompt payment of claims
- Thoroughly explain intent of program to patients
- Educate approved callers on program guidelines including verification of diagnosis requirement, claims submission process and, when applicable, income verification process
- Process all assigned expenditure requests in a timely manner that is consistent with established program guidelines
- Prepare required proof of expenditures and ensure requested expenses comply with program guidelines and submit to finance for processing
- Screen new calls to identify the patients who are within the scope of services
- Inform applicants of eligibility for assistance after completion of the application
- Make appropriate referrals to alternative resources when program is unable to assist using referral lists
- Ninety-five percent established quality, data collection and production performance benchmarks with a score of 95% and higher
- Communicate with Floor Supervisor when situations arise that require additional guidance or supervisory assistance
- Effectively Research and resolve challenging patients accounts for all disease silos
- Follow Patient Advocate Foundation’s policies, procedures, and departmental Standard Operating Procedures
Medicare Patient Account Representative
Bayview Physicians
06.2015 - 11.2017
- Verified Medicare eligibility and updated accounts, as necessary
- Completed all smart edits and forwarded to other personnel if necessary
- Researched hospitalist denials made proper adjustments and rebilled claims
- Appealed claims for underpayment and/or no pre-certificates and authorizations
- Completed all related requests and correspondences from insurance companies
- Assisted Self Pay team members in resolving patient's account balances
- Researched and responded to all insurance inquiries received by telephone
- Updated patient's insurance information and initiated account adjustments
- Submitted documentation for overpayment and/or claims billed incorrectly
- Billed skilled nursing facilities when appropriate
- Notified patients with Coordination of Benefits issues
Billing Clerk
All About Kids
09.2013 - 06.2015
- Processed daily treatment logs received from therapists and transfer data onto CLAIMS and Early Intervention System
- Maintained required session log notes and billing forms to ensure State compliance
- Maintained quality assurance and implemented solutions to outstanding problems related to therapist billing
- Submitted all ABA Early Intervention Program billing for Brooklyn and the Bronx
- Completed all Service Coordination Units for Queens, Brooklyn, and Bronx
- Verified correct ICD-9 and CPT Codes for billing purposes
- Created daily vouchers in CLAIMS and Peachtree, tracked payments received
- Collected data for finance department
Office Manager
PDS Mental Health Agency
05.2010 - 09.2012
- Answer telephones
- Verify Medicaid eligibility
- Complete bi-weekly payroll process using ADP system
- Processed employee wage withholdings/garnishments
- Entered new hires, terminations, information changes
- Maintain payroll reports
- Screen applicants/conduct background checks
- Generate offer letters for new hires
- Maintained current Accounts Payable and Accounts receivables
- Maintained vendor invoices
- Maintained monthly receipts/purchases for business charge card
- Collected weekly client notes, signature sheets and time sheets
- Maintained all patient information to complete Medicaid billing process
- Coordinate monthly staff meetings
- Complete payroll process, tax deductions
Business Office Manager
Morningside Assisted Living
04.2006 - 04.2010
- Ensure appropriate screening of applicants/conduct background checks
- Manage all pre-employment paperwork
- Coordinate and conducted new hire orientation
- Maintained employee and residential patient files
- Processed wage withholdings, garnishments
- Supervised Receptionists/housekeepers
- Conducted exit interviews
- Increased patient ancillary charges by 100 percent
- Reduced patient collection balances
- Enrolled employee in benefits programs, FMLA/personal/medical leave
- Served as Worker’s Compensation Coordinator
- Maintained OSHA safety logs
- Complete bi-weekly payroll process in Kronos system, maintain payroll reports
- Submitted Long Term Care Insurance claims
- Entered Daily/Monthly Census Reports
- Reconciled Petty Cash, A/R, A/P/Created purchase orders in electronic system
- Completed unemployment hearings and provided proper information
- Responded to resident/vendor inquiries regarding billing invoices
- Maintained monthly charge card information/receipts
- Reviewed tenant lease agreements with tenants
- Displayed excellent customer service with vendors, patients, and staff
- Daily bank deposits
- Received resident payments and applied to proper accounts
- Generated monthly billing statements for private pay residents /Process problem accounts
Education
Master of Business - Healthcare Management
Capella University
Minneapolis, MinnesotaBachelor of Science - Human Resources
Capella University
Minneapolis, MinnesotaSkills
- Time Management
- Problem Solving
- Meticulous
- Type 70 WPM
- MS Office Suite
- Leadership/management skills
- Assisted Living experience
- Human Resources experience
- Creating Forms & Policies
- ADP Workforce payroll system
- Kronos payroll system
- Paycom payroll system
Awards
- Graduated Summa Cum Laude (Centura College)
- Graduated Magna Cum Laude- Bachelor’s Degree (Capella University)
- National Technical Honor Society
Certification
CPR/First Aid certification
AMAP Certification
SCIP Certification
Timeline
Residential Administrator
ACLD
08.2023 - Current
Assistant Director of Residential Services
AHRC-Suffolk
02.2022 - 07.2023
ICF Assistant Director
RISE Life Services, An Aid to The Developmentally Disabled Company
11.2020 - 02.2022
Program Coordinator
RISE Life Services, An Aid to The Developmentally Disabled Company
01.2020 - 11.2020
Resident Manager
RISE Life Services, An Aid to The Developmentally Disabled Company
10.2019 - 01.2020
Expenditure Specialist III
Patient Advocate Foundation
11.2017 - 09.2019
Medicare Patient Account Representative
Bayview Physicians
06.2015 - 11.2017
Billing Clerk
All About Kids
09.2013 - 06.2015
Office Manager
PDS Mental Health Agency
05.2010 - 09.2012
Business Office Manager
Morningside Assisted Living
04.2006 - 04.2010
CPR/First Aid certification
AMAP Certification
SCIP Certification
Master of Business - Healthcare Management
Capella University
Bachelor of Science - Human Resources
Capella University
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