Cheryl Lovato
Cape Canaveral,FL
Summary
At Zions Bancorporation, I excelled as a Mortgage Loan Processor, leveraging appraisal compilation and exceptional customer service skills to enhance loan processing efficiency. My expertise in financial document review and proactive problem-solving led to a significant improvement in processing timelines, demonstrating a strong commitment to accuracy and regulatory compliance.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Processor
Zions Bancorporation
Denver, CO
09.2014 - 06.2024
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Processed loan documents and ensured compliance with federal regulations.
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Compiled documentation required for submission to government agencies for processing.
- Maintained accurate records in accordance with company policy and procedures.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Researched discrepancies in documentation received from applicants or third parties.
- Reviewed HUD-1 settlement statements prior to closings.
- Organized files electronically according to document type and date received.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Contacted outside sources, references and vendors to verify client financial information.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Filed completed packages quickly and efficiently.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Assisted in developing loan packages that meet borrower needs and financial capabilities.
- Reviewed and verified loan application documents for completeness and accuracy.
- Trained new loan processors on company procedures and loan processing software.
- Collected required documentation from clients, such as proof of income and employment verification.
- Monitored loan processing timelines to meet closing deadlines.
- Maintained detailed records of loan transactions and applicant information.
- Managed pipeline of loan applications to ensure efficient processing.
- Ensured strict adherence to federal and state regulations throughout the loan process.
- Calculated borrowers' income and debt ratios to assess loan eligibility.
- Facilitated the resolution of appraisal and title issues.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Utilized loan processing software for data entry and to streamline workflow.
- Collaborated with closing agents to schedule and prepare for loan closings.
- Updated and informed clients about the status of their loan applications regularly.
- Identified and suggested solutions to improve loan processing efficiency and customer service.
- Scanned and uploaded loan and related documents into system.
- Answered questions and advised customers regarding loans and transactions.
- Examined and verified information in loan application and closing documents.
- Filed and maintained loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-1981
Skills
- Appraisal compilation
- Application preparation
- Appraisals
- Processing procedures
- Created reports
- Financial document review
Timeline
Mortgage Loan Processor
Zions Bancorporation
09.2014 - 06.2024
High School Diploma -
Hobbs High School
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